Article ID: 977176 - View products that this article applies to.
Consider the following scenario:
This issue occurs because the environment block of the new 64-bit process is set up incorrectly. This causes the CommonProgramFiles, CommonProgramFiles(x86), ProgramFiles, and ProgramFiles(x86) variables to be incorrect. If the 64-bit program relies on these variables for correct behavior (such as COM dll loading), the program will fail.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, your computer must be running System Center Configuration Manager 2007 Service Pack 1 (SP1) or System Center Configuration Manager 2007 Service Pack 2 (SP2).
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
System Center Configuration Manager 2007 SP1 file information notes
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System Center Configuration Manager 2007 SP2 file information notes
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Install KB977176 during a task sequence
For operating system deployments, the KB977176 hotfix must be installed during a ConfigMgr 2007 OSD task sequence in the Setup Windows and ConfigMgr task. Otherwise, the problem will continue to occur while the task sequence is executed. The hotfix cannot be installed by using an
install software task. Doing that would cause the ConfigMgr 2007 client service to stop, which would cause the task sequence to fail.
To install the KB977176 hotfix during a ConfigMgr 2007 OSD task sequence, use the PATCH= option that is described in the following Microsoft Knowledge Base article:
907423To install the KB977176 hotfix during a ConfigMgr 2007 OSD task sequence, follow these steps:
(http://support.microsoft.com/kb/907423/ )How to include an update in the initial installation of Systems Management Server 2003 Advanced Client
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 977176 - Last Review: June 28, 2011 - Revision: 7.0
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