A "Run Command Line" task of a task sequence object in System Center Configuration Manager 2007 SP1 or in System Center Configuration Manager 2007 SP2 does not work on a 64-bit client

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Article ID: 977176 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You create a task sequence object on a Microsoft System Center Configuration Manager 2007 Service Pack 1 (SP1)-based or a Microsoft System Center Configuration Manager 2007 Service Pack 2(SP2)-based site server.
  • You edit the task sequence object to add a Run Command Line task.
  • In this task, you run some scripts or a 64-bit application. The 64-bit application uses environment variables.
  • The task sequence object is advertised to a 64-bit client, such as a computer that is running an x64-based version of Windows Server 2008.
In this scenario, these scripts or the 64-bit application runs correctly on 32-bit systems and might not run correctly on 64-bit systems. 

CAUSE

This issue occurs because the environment block of the new 64-bit process is set up incorrectly. This causes the CommonProgramFiles, CommonProgramFiles(x86), ProgramFiles, and ProgramFiles(x86) variables to be incorrect. If the 64-bit program relies on these variables for correct behavior (such as COM dll loading), the program will fail.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running System Center Configuration Manager 2007 Service Pack 1 (SP1) or System Center Configuration Manager 2007 Service Pack 2 (SP2).

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
System Center Configuration Manager 2007 SP1 file information notes
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sccm2007ac-sp1-kb977176-x86.mspNot applicable3,076,60801-Dec-200801:35Not applicable
Smsswd.exe4.0.6221.1192144,23201-Dec-200801:35x86
Smsswd.exe4.0.6221.1192745,81601-Dec-200801:35IA-64
Smsswd.exe4.0.6221.1192332,63201-Dec-200801:35x64
System Center Configuration Manager 2007 SP2 file information notes
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sccm2007ac-sp2-kb977176-x86.mspNot applicable358,40031-Jan-201017:35Not applicable
Smsswd.exe4.0.6487.2108144,23231-Jan-201017:35x86
Smsswd.exe4.0.6487.2108332,64803-Dec-200916:04x64
Smsswd.exe4.0.6487.2108746,34403-Dec-200916:13IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Install KB977176 during a task sequence


For operating system deployments, the KB977176 hotfix must be installed during a ConfigMgr 2007 OSD task sequence in the Setup Windows and ConfigMgr task. Otherwise, the problem will continue to occur while the task sequence is executed. The hotfix cannot be installed by using an
install software task. Doing that would cause the ConfigMgr 2007 client service to stop, which would cause the task sequence to fail. 

To install the KB977176 hotfix during a ConfigMgr 2007 OSD task sequence, use the PATCH= option that is described in the following Microsoft Knowledge Base article:
907423 How to include an update in the initial installation of Systems Management Server 2003 Advanced Client
To install the KB977176 hotfix during a ConfigMgr 2007 OSD task sequence, follow these steps:
  1. Apply the hotfix on the site server.
  2. After the hotfix has been applied on the site server, the ConfigMgr 2007 client installation files will be updated to include the KB977176 hotfix in the \i386\hotfix\KB977176\ directory of the ConfigMgr 2007 client installation files. Because the ConfigMgr 2007 client installation files have been updated, make sure that you update the distribution points where the ConfigMgr 2007 client installation package resides. 
  3. Right-click the task sequence that you need to change, and then click Edit.
  4. Click Setup windows and ConfigMgr.
  5. In the Installation properties box, type the following:

    For ConfigMgr 2007 SP1:
    PATCH="C:\_SMSTaskSequence\OSD\<Package_ID>\i386\hotfix\KB977176\SCCM2007AC-SP1-KB977176-x86.msp"
    For ConfigMgr 2007 SP2:
    PATCH="C:\_SMSTaskSequence\OSD\<Package_ID>\i386\hotfix\KB977176\SCCM2007AC-SP2-KB977176-x86.msp"

    Notes
    • The <Package_ID> placeholder is the package ID of the ConfigMgr 2007 client installation package in ConfigMgr 2007.
    • Make sure that you include the quotation marks (but not the brackets around the placeholder) as part of the path.
    • Make sure that the package ID of the ConfigMgr 2007 client installation package is used and not the package ID of the KB977176 hotfix package.
    • The _SMSTaskSequence cache folder will reside on the drive that has the most disk space. If the computer has multiple drives or partitions, the _SMSTaskSequence folder may end up on a drive other than drive C. In this scenario, change the path to point to the drive that contains the _SMSTaskSequence folder. We do not recommend that use the variable _SMSTSMDataPath in the path because the drive letter in this path can enumerate differently in Window PE than in the full Windows operating system.
    • As an alternative to using the local path that points to the ConfigMgr 2007 client installation files that are located in the local Task Sequence cache, you can specify a UNC path that points to the ConfigMgr 2007 client installation files on the original package source or on a distribution point.
    • Verify the name of the .msp file that is located in the \i386\hotfix\KB977176\ directory of the ConfigMgr 2007 client installation files. The name may differ depending on the locale. If the name differs from the name of the .msp file name that is used in the PATCH= command line in this step, adjust the name accordingly.
  6. Click Apply or OK to save the task sequence.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 977176 - Last Review: June 28, 2011 - Revision: 7.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 Service Pack 1
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbqfe kbhotfixserver kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB977176

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