Asset Intelligence does not collect the "SMS_InstalledSoftwareMS" reporting class on a Configuration Manager 2007 client that is running on a Windows 2000-based computer

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Article ID: 980488 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install a Microsoft System Center Configuration Manager (ConfigMgr) 2007 client on a computer that is running a Microsoft Windows 2000 operating system.
  • You perform Asset Intelligence inventory on this client.
In this scenario, Asset Intelligence does not collect the SMS_InstalledSoftwareMS reporting class on the client that is running the Windows 2000 operating system.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, a System Center Configuration Manager 2007 Service Pack 2 (SP2) site server must be installed.

Installation instructions

 Install this hotfix on the ConfigMgr 2007 SP2 site server, and then deploy the package to the clients that are running Windows 2000 operating systems.

Note The following hotfix package can be installed on an ConfigMgr 2007 SP2 site server that is running an x86-based version of an operating system or an x64-based version of an operating system:
SCCM2007-SP2-KB980488-X86-ENU.msi

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
ConfigMgr 2007 SP2 file information notes
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File nameFile versionFile sizeDateTimePlatformSP requirement
Assetadvisor.dll4.0.6487.2126290,15201-Feb-201011:05x86SP2
Sccm2007ac-sp2-kb980488-x86.mspNot Applicable429,05601-Feb-201011:05Not ApplicableSP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Asset Intelligence, visit the following Microsoft Web site:
General information about Asset Intelligence
For more information about Asset Intelligence in Configuration Manager 2007, visit the following Microsoft Web site:
General information about Asset Intelligence in Configuration Manager 2007
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 980488 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbqfe kbHotfixServer kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB980488

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