Article ID: 890830 - Last Review: May 8, 2012 - Revision: 102.0 The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows 7, Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business (http://smallbusiness.support.microsoft.com) site.On This PageSUMMARYMicrosoft released the Microsoft Windows Malicious Software Removal Tool to help remove specific prevalent malicious software from computers that are running Windows 7, Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP. After you download the Microsoft Malicious Software Removal Tool, the tool runs one time to check your computer for infection by specific prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps remove any infection it finds. Microsoft releases a new version of the tool every month. In compliance with the Microsoft Support Lifecycle policy, the Windows Malicious Software Removal Tool (MSRT) will no longer be offered to or supported on Windows 2000-based systems after July 13, 2010. This date coincides with the end of the Extended Support phase for Windows 2000. For more information about the Support Lifecycle policy, please visit the following Microsoft website: http://support.microsoft.com/lifecycle
(http://support.microsoft.com/lifecycle)
This article contains information about how the tool differs from an antivirus product, how you can download and run the tool, and what happens when the tool finds malicious software on your computer. The advanced user section includes information for the IT administrator and additional information about how to manage and run the Malicious Software Removal Tool. How the Microsoft Malicious Software Removal Tool differs from an antivirus productThe Microsoft Malicious Software Removal Tool does not replace an antivirus product. It is strictly a post-infection removal tool. Therefore, we strongly recommend that you install and use an up-to-date antivirus product.The Microsoft Malicious Software Removal Tool differs from an antivirus product in three key ways:
http://www.microsoft.com/security/default.aspx
(http://www.microsoft.com/security/default.aspx)
Note The Microsoft Malicious Software Removal Tool focuses on the
detection and removal of malicious software such as viruses, worms, and Trojan
horses only. It does not remove spyware. However, you can use Windows Defender
to detect and remove spyware. click here to download Windows Defender
(http://www.microsoft.com/downloads/details.aspx?FamilyId=435BFCE7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en)
You do not have to disable or remove your antivirus program when
you install the Microsoft Malicious Software Removal Tool. However, if
prevalent, malicious software has infected your computer, the antivirus program
may detect this malicious software and may prevent the removal tool from
removing it when the removal tool runs. In this case, you can use your
antivirus program to remove the malicious software. Because the Microsoft Malicious Software Removal Tool does not contain a virus or a worm, the removal tool alone should not trigger your antivirus program. However, if malicious software infected the computer before you installed an up-to-date antivirus program, your antivirus program may not detect this malicious software until the tool tries to remove it. How to download and run the Microsoft Malicious Software Removal ToolYou can download and run the Microsoft Malicious Software Removal Tool if your computer is running Windows 7, Windows Vista, Windows Server 2003, or Windows XP.Note You cannot download and run the tool if you are running Microsoft Windows 98, Windows Millennium Edition, or Microsoft Windows NT 4.0. The easiest way to download and run the tool is to turn on Automatic Updates. Turning on Automatic Updates guarantees that you receive the tool automatically every month. If you have Automatic Updates turned on, you have already been receiving new versions of this tool monthly. The tool runs in quiet mode unless it finds an infection. If you have not been notified of an infection, no malicious software has been found that needs your attention. Note If your computer is running Windows XP Service Pack 2 (SP2), Automatic Updates is turned on by default. Are you unsure whether Automatic Updates is turned on? Follow these steps to determine whether Automatic Updates is turned on:
Note After you accept the one-time license terms, you can receive future versions of the Malicious Software Removal Tool without being logged on to the computer as an administrator. When the Malicious Software Removal Tool detects malicious softwareThe Malicious Software Removal Tool runs in quiet mode. If it detects malicious software on your computer, the next time that you log on to your computer as a computer administrator, a balloon will appear in the notification area to make you aware of the detection.Performing a full scanIf the tool finds malicious software, you may be prompted to perform a full scan. We recommend that you perform this scan. A full scan performs a quick scan and then a full scan of the computer, regardless of whether malicious software is found during the quick scan. This scan can take several hours to complete because it will scan all fixed and removable drives. However, mapped network drives will not be scanned.Removing malicious filesIf malicious software has modified (infected) files on your computer, the tool prompts you to remove the malicious software from those files. If the malicious software modified your browser settings, your homepage may be changed automatically to a page that gives you directions on how to restore these settings.You can clean specific files or all the infected files that the tool finds. Be aware that some data loss is possible during this process. Also, be aware that the tool may be unable to restore some files to the original, pre-infection state. The removal tool may request that you restart your computer to complete the removal of some malicious software, or it may prompt you to perform manual steps to complete the removal of the malicious software. To complete the removal, you should use an up-to-date antivirus product. Reporting infection information to MicrosoftThe Malicious Software Removal Tool will send basic information to Microsoft if the tool detects malicious software or finds an error. This information will be used for tracking virus prevalence. No identifiable personal information that is related to you or to the computer is sent together with this report.How to remove the Malicious Software Removal ToolThe Malicious Software Removal Tool does not use an installer. Typically, when you run the Malicious Software Removal Tool, it creates a randomly named temporary directory on the root drive of the computer. This directory contains several files, and it includes the Mrtstub.exe file. Most of the time, this folder is automatically deleted after the tool finishes running or after the next time that you start the computer. However, this folder may not always be automatically deleted. In these cases, you can manually delete this folder, and this has no adverse effect on the computer.How to receive supportHelp protect your computer that is running Windows from viruses and malware: Virus Solution and Security Center (http://support.microsoft.com/contactus/cu_sc_virsec_master)Security solutions for IT professionals: TechNet Security Troubleshooting and Support (http://technet.microsoft.com/security/bb980617.aspx) Help installing updates: Support for Microsoft Update (http://support.microsoft.com/ph/6527) Local support according to your country: International Support (http://support.microsoft.com/common/international.aspx) . More information for advanced usersMicrosoft Download
Center Deploying the Malicious Software Removal Tool in an enterprise environment Prerequisites for running the Malicious Software Removal Tool Support for command-line switches Usage and release information Reporting component Possible scanning results Frequently asked questions about the Malicious Software Removal Tool This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For more information about how to contact Microsoft support, visit the following Microsoft Web site: http://support.microsoft.com/contactus/
(http://support.microsoft.com/contactus/)
Microsoft Download CenterYou can manually download the Malicious Software Removal Tool from the Microsoft Download Center. The following files are available for download from the Microsoft Download Center:For 32-bit x86-based systems: Collapse this image ![]() For 64-bit x64-based systems: Collapse this image ![]() Release Date: May 8, 2012 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. Deploying the Malicious Software Removal Tool in an enterprise environmentIf you are an IT administrator who wants more information about how to deploy the tool in an enterprise environment, click the following article number to view the article in the Microsoft Knowledge Base:891716
(http://support.microsoft.com/kb/891716/
)
Deployment of the Microsoft Windows Malicious Software Removal Tool in an enterprise environment
Prerequisites for running the Malicious Software Removal ToolExcept where noted, the information in this section applies to all the ways that you can download and run the Malicious Software Removal Tool:
Support for command-line switchesThe Malicious Software Removal Tool supports four command-line switches:Collapse this table
Usage and release informationWhen you download the tool from Microsoft Update or from Automatic Updates, and no malicious software is detected on the computer, the tool will run in quiet mode next time. If malicious software is detected on the computer, the next time that an administrator logs on to the computer, a balloon will appear in the notification area to notify you of the detection. For more information about the detection, click the balloon.When you download the tool from the Microsoft Download Center, the tool displays a user interface when it runs. However, if you supply the /Q command-line switch, it runs in quiet mode. Release informationThe Malicious Software Removal Tool is released on the second Tuesday of every month. Each release of the tool helps detect and remove current, prevalent malicious software. This malicious software includes viruses, worms, and Trojan horses. Microsoft uses several metrics to determine the prevalence of a malicious software family and the damage that can be associated with it.The following table lists the malicious software that the tool can remove. The tool can also remove any known variants at the time of release. The table also lists the version of the tool that first included detection and removal for the malicious software family. Each release of the tool is cumulative. That is, each release not only helps detect and remove new malicious software families, it also helps detect and remove all the malicious software covered in earlier versions. New variants of malicious software that is detected and removed in previous releases are also covered in each monthly release. This Microsoft Knowledge Base article will be updated with information for each monthly release so that the number of the relevant article remains the same. The name of the file will be changed to reflect the tool version. For example, the file name of the January 2005 version is Windows-KB890830-ENU.exe, and the file name of the February 2005 version is Windows-KB890830-V1.1-ENU.exe. Collapse this table
http://www.microsoft.com/technet/security/bulletin/rating.mspx
(http://www.microsoft.com/technet/security/bulletin/rating.mspx)
Be aware that the severity ratings of threats may be updated
occasionally to account for changes in prevalence and other
factors. **W32/Hackdef typically hides other potentially unwanted software on the computer. If the cleaner tool reports that W32/Hackdef was detected on the computer, we strongly recommend that you run a scan with up-to-date antivirus and antispyware programs (see http://www.microsoft.com/security/pc-security/spyware-prevent.aspx (http://www.microsoft.com/security/pc-security/spyware-prevent.aspx) ). If you want to view the software that W32/Hackdef was hiding, first open the log file for the cleaner tool (%Windir%\Debug\Mrt.log). Next, in the "Possible scanning results" section, find the line or lines that note the folder in which Win32/Hackdef was found. In that same folder, you should find the Win32/Hackdef configuration file that has the .ini file name extension. View this file to determine the software that Win32/Hackdef was hiding on the computer. Any malicious software that is not listed in this table is not detected and not removed by the tool. To scan for and remove other malicious software, use an up-to-date antivirus product. For more information, visit the following Microsoft Protect Your PC Web site: http://www.microsoft.com/security/scanner/en-us/default.aspx
(http://www.microsoft.com/security/scanner/en-us/default.aspx)
Reporting componentThe Malicious Software Removal Tool sends information to Microsoft if it detects malicious software or finds an error. The specific information that is sent to Microsoft consists of the following items:
891716
(http://support.microsoft.com/kb/891716/
)
Deployment of the Microsoft Windows Malicious Software Removal Tool in an enterprise environment
Possible scanning resultsAfter the tool runs, there are four main results that the removal tool can report to the user:
Frequently asked questions about the Malicious Software Removal Tool
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