Error message when you try to install updates by using Windows Update: "Code: 0x800736CC"

Article translations Article translations
Article ID: 948143 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you try to install updates on a Windows Vista-based computer or on a Windows Server 2008-based computer by using Windows Update, you may receive the following error message:
Code: 0x800736CC

RESOLUTION

To resolve this issue, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    Start button
    , type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator.
    Collapse this imageExpand this image
    User Account Control
				permission
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
  2. At the command prompt, type chkdsk %SYSTEMROOT% /r /x, and then press ENTER.
  3. Restart the computer.
  4. Click Start
    Collapse this imageExpand this image
    Start button
    , type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator.
    Collapse this imageExpand this image
    User Account Control
				permission
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
  5. At the command prompt, type net stop wuauserv, and then press ENTER.
  6. At the command prompt, type net stop bits, and then press ENTER.
  7. At the command prompt, type rd /s /q %WINDIR%\SoftwareDistribution\Download, and then press ENTER.
  8. Restart the computer.
  9. Click Start
    Collapse this imageExpand this image
    Start button
    , click Control Panel, and then click Security. Under Windows Update, click Check for updates.

Properties

Article ID: 948143 - Last Review: May 14, 2008 - Revision: 2.1
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbtshoot kbexpertiseinter kbprb KB948143

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com