Article ID: 948143 - Last Review: May 14, 2008 - Revision: 2.1

Error message when you try to install updates by using Windows Update: "Code: 0x800736CC"

When you try to install updates on a Windows Vista-based computer or on a Windows Server 2008-based computer by using Windows Update, you may receive the following error message:

Code: 0x800736CC

RESOLUTION

To resolve this issue, follow these steps:

Click Start
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, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator.
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If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
At the command prompt, type chkdsk %SYSTEMROOT% /r /x, and then press ENTER.
Restart the computer.
Click Start
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, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator.
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If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
At the command prompt, type net stop wuauserv, and then press ENTER.
At the command prompt, type net stop bits, and then press ENTER.
At the command prompt, type rd /s /q %WINDIR%\SoftwareDistribution\Download, and then press ENTER.
Restart the computer.
Click Start
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, click Control Panel, and then click Security. Under Windows Update, click Check for updates.