Symptoms
Consider the following scenario:
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You have a disabled user account in a Microsoft Exchange Server 2010 environment.
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You try to create a mailbox or to mail-enable a mailbox for the user account.
In this scenario, you encounter the following issues:
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If you use Exchange Management Console to check the user account, the user account does not appear.
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If you use Exchange Management Shell to check the user account, the operation fails, and you receive the following error message:
Active Directory account must be logon-enabled for the user's mailbox.
Resolution
To resolve this issue, install the update rollup that is described in the following article in the Microsoft Knowledge Base:
2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2
Workaround
To work around this issue, temporarily enable the user account to create a mailbox, and then disable the user account.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about how to create a mailbox in an Exchange organization, go to the following Microsoft website:
Create a MailboxFor more information about how to mail-enable a mailbox by using the Enable-Mailbox cmdlet, go to the following Microsoft website:
Enable-MailboxFor more information about how to disable or enable a user account in Active Directory, go to the following Microsoft website:
