Symptoms
You use the Windows Management Instrumentation (WMI) providers in Microsoft Host Integration Server 2009 to monitor systems that are running Host Integration Server 2009. When the Host Integration Server WMI provider cannot open the Host Integration Server subdomain, an access violation occurs, and the WMI Provider Host (WmiPrvSE.exe) process may stop unexpectedly. Additionally, an event that resembles the following is logged in the Application log:
Note When this problem occurs, you may find that SNA Manager has a Status Undetected status for Host Integration Server systems in the subdomain. The Status Undetected status indicates that the SNA Manage Client (Mngsli.exe) process cannot connect to the SNA Manage Agent services that are running on the Host Integration Server systems.
Resolution
Cumulative update information
To resolve this issue, apply Cumulative Update 7 for Host Integration Server 2009.
The fix that resolves this problem is also included in Cumulative Update 2 for Host Integration Server 2013 (KB2929767).
Hotfix information
A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have Cumulative Update 6 for Host Integration Server 2009 installed to apply this hotfix.
Restart information
You may have to restart the computer after you apply this hotfix.
Replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Host Integration Server 2009, 32-bit edition
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Wmisna.dll |
8.0.4104.2 |
310,424 |
19-Feb-2014 |
21:07 |
x86 |
Microsoft Host Integration Server 2009, 64-bit edition
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Wmisna.dll |
8.0.4104.2 |
310,424 |
19-Feb-2014 |
21:07 |
x86 |
|
Wmisna.dll |
8.0.4104.2 |
581,272 |
19-Feb-2014 |
21:09 |
x64 |
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
After you apply this update, the access violation no longer occurs if the Host Integration Server WMI provider cannot open the Host Integration Server subdomain. However, the WMI query may be unable to return accurate information if the subdomain cannot be opened. To resolve this problem, you have to investigate why the Host Integration Server management components cannot communicate with one another. The Application log may contain some event messages that you can use to help with this investigation.
