Symptoms
When you are viewing a shared desktop or a shared application in Microsoft Lync 2013, Lync 2013 crashes. Additionally, you may receive an error message that resembles the following:
Problem signature:
Problem Event Name: APPCRASH Application Name: lync.exe Application Version: VersionNumber Application Timestamp: 52b0af33 Fault Module Name: RTMPLTFM.dll Fault Module Version: VersionNumber Fault Module Timestamp: 52e08c1f Exception Code: c0000005 Exception Offset: 001e1147 OS Version: VersionNumber Locale ID: 1033Resolution
To resolve this issue, install the following update:
2889929 October 2014 update for Lync 2013 (KB2889929)