Internet Explorer 11 crashes if you click "Cancel" or "Don't Allow" when you are prompted for credentials or a smart card PIN - Microsoft Support

Support

Sign in

Sign in with Microsoft

Sign in or create an account.

Hello,

Select a different account.

You have multiple accounts

Choose the account you want to sign in with.

Applies To

Internet Explorer 11

Symptoms

When you try to log on to Internet Explorer 11, the program crashes if you click "Cancel" or "Don't Allow" in a dialog box that prompts you for your credentials or a smart card PIN.

Resolution

To fix this problem, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update. Additionally, see the technical information about the most recent cumulative security update for Internet Explorer.Note This update was first included in the MS15-124: Security update for Internet Explorer: December 8, 2015 (MS15-124).

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Email

SUBSCRIBE RSS FEEDS

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Microsoft 365 subscription benefits

Microsoft 365 training

Microsoft security

Accessibility center