TechKnowledge Content
Issue
How can I request a new Dexterity Product ID for my product?
Resolution
New Product ID numbers are assigned by the Registration/Sales Operations group within Microsoft Business Solutions. To request a new Product ID, refer to one of the following sets of instructions, depending on whether you are a customer or a partner.
--Customers--
Microsoft Business Solutions customers cannot request their own Dexterity Product ID. Customers must contact their partner. The partner can request a Product ID on the customer's behalf.
--Business Solutions Partners--
Certified Microsoft Business Solutions partners can visit the PartnerSource Web site and submit a new support request to Sales Operations. To do this, follow these steps:
1. Sign into the Microsoft Dynamics website:
https://mbs2.microsoft.com/support/operationsincidents.aspx?mode=create
2. Click on Pricing & Ordering
3. Click CONTACT US tile or on NEW OPERATIONS REQUEST in the left margin
4. Include the following information in your request:
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Name
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Company Name
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Authorized phone number
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Product name
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A brief product description
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Product Type - Business Function/ Customization/ Enhancement/ Industry Solution
General information
Microsoft Business Solutions customers who are not on plans and other Microsoft partners can submit support requests and can review their support options on the Microsoft Support Web site. To do this, visit the following Microsoft Web site:
Please include the following information with your request: your name, your company name, your authorized phone number, your product name, and a brief product description. For partners or customers who are outside the North America Operation Center, send an e-mail to your appropriate Operations Center. For the European Operation Center (EOC), partners use mbsquery@microsoft.com, and customers use EOCMBSCS@microsoft.com. For the Asia/Pacific Operations Center (APOC), customers and partners use mbslques@microsoft.com.
