Article ID: 918893 - View products that this article applies to.
The paper source settings or the tray settings change when you try to print a document in Microsoft Word.
Note This behavior is not specific to Word. You may experience these symptoms in other programs such as Notepad, WordPad, and Microsoft Excel.
This behavior occurs because tray settings in documents are not preserved when one of the following conditions is true:
When you select a different printer, the paper settings are reacquired from the new driver. This behavior is by design. Naming conventions are not consistent for these settings across all printer drivers. Therefore, the program rereads the printer driver because the program detects that the printer has changed.
To work around this behavior, use one of the following methods.
Method 1Add custom forms to Microsoft Windows. Then, select the names of those forms in the Page Setup dialog box. For more information about how to add custom forms to Windows, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/282474/ )How to print using custom page sizes on Windows NT and Windows 2000
(http://support.microsoft.com/kb/157172/ )How to create custom forms in Windows NT 4.0 and Windows 2000
Method 2In Word, you may be able to work around this behavior by using a macro to set the tray settings to the desired setting. For example, you can use the following macro to set all pages in the document to manual feed.
Note If your document has multiple sections, this macro will apply to the whole document. However, if you need different tray assignments for different document sections, this macro will not work. You will have to modify the macro.
Article ID: 918893 - Last Review: October 16, 2007 - Revision: 1.2