Warning: The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. For more information, see Internet Explorer 11 desktop app retirement FAQ.
Symptoms
Note The affected printer models are imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, LASER SHOT and imagePROGRAF. Consider the following scenario:
-
You install a Canon printer and a Canon printer driver on a computer that is running one of the following operating systems:
-
Windows Vista
-
Windows Server 2008
-
Windows 7
-
Windows Server 2008 R2
-
-
You try to print a webpage in Windows Internet Explorer 9.
In this scenario, the print job may fail. Additionally, when you have a certain Canon printer driver installed (including drivers for imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, LASER SHOT and imagePROGRAF printers), you may receive an error message that resembles one of the following:
Error pop-up: Script Error An error has occurred in the script on this page. Error pop-up: Message from webpage There was an internal error, and Internet Explorer is unable to print this document.
Notes
-
Internet Explorer 9 applies the XPS Print API for print jobs.
-
This issue may occur when you configure the Canon printer to print multiple pages on one sheet of paper. For example, you click 2 on 1 in the Page Layout list when you try to print the webpage. But this may also occur when certain settings like scaling, color modes are changed from their default values.
-
This issue may occur when you use other applications that apply the XPS Print API for print jobs.
Resolution
Update information
How to obtain this update
The following files are available for download from the Microsoft Download Center:
|
Operating system |
Update |
|---|---|
|
All supported x86-based versions of Windows Vista |
|
|
All supported x64-based versions of Windows Vista |
|
|
All supported x86-based versions of Windows Server 2008 |
|
|
All supported x64-based versions of Windows Server 2008 |
|
|
All supported x86-based versions of Windows 7 |
|
|
All supported x64-based versions of Windows 7 |
|
|
All supported x64-based versions of Windows Server 2008 R2 |
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
To apply this update, you must be running one of the following operating systems:
-
Windows Vista Service Pack 2 (SP2)
-
Windows Server 2008 Service Pack 2 (SP2)
-
Windows 7
-
Windows 7 Service Pack 1 (SP1)
-
Windows Server 2008 R2
-
Windows Server 2008 R2 Service Pack 1 (SP1)
Note To apply this update in Windows Vista or in Windows Server 2008, you must first install the following updates:
971512 Description of the Windows Graphics, Imaging, and XPS Library
2117917 Platform Update Supplement for Windows Vista and for Windows Server 2008
Registry information
To use the update in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files. Click here to view or hide detailed information
Windows Vista and Windows Server 2008 file information notes
-
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
SR_Level
Service branch
6.0.600 2. 18xxx
Windows Vista and Windows Server 2008
SP2
GDR
6.0.600 2. 22xxx
Windows Vista and Windows Server 2008
SP2
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Xpsprint.dll |
7.0.6002.18427 |
876,032 |
12-Mar-2011 |
21:55 |
|
Xpsprint.dll |
7.0.6002.22611 |
876,032 |
13-Mar-2011 |
00:19 |
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Xpsprint.dll |
7.0.6002.18427 |
1,653,760 |
12-Mar-2011 |
22:52 |
|
Xpsprint.dll |
7.0.6002.22611 |
1,653,760 |
12-Mar-2011 |
22:54 |
Windows 7 and Windows Server 2008 R2 file information notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.1.760 0.16xxx
Windows 7 and Windows Server 2008 R2
RTM
GDR
6.1.760 0.20xxx
Windows 7 and Windows Server 2008 R2
RTM
LDR
6.1.760 1.17xxx
Windows 7 and Windows Server 2008 R2
SP1
GDR
6.1.760 1.21xxx
Windows 7 and Windows Server 2008 R2
SP1
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Xpsprint.dll |
6.1.7600.16779 |
442,880 |
12-Mar-2011 |
11:31 |
|
Xpsprint.dll |
6.1.7600.20923 |
442,880 |
12-Mar-2011 |
11:41 |
|
Xpsprint.dll |
6.1.7601.17578 |
870,912 |
12-Mar-2011 |
11:23 |
|
Xpsprint.dll |
6.1.7601.21682 |
870,912 |
12-Mar-2011 |
11:17 |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Xpsprint.dll |
6.1.7600.16779 |
662,528 |
12-Mar-2011 |
12:03 |
|
Xpsprint.dll |
6.1.7600.20923 |
662,528 |
12-Mar-2011 |
12:05 |
|
Xpsprint.dll |
6.1.7601.17578 |
1,465,344 |
12-Mar-2011 |
12:08 |
|
Xpsprint.dll |
6.1.7601.21682 |
1,465,344 |
12-Mar-2011 |
12:03 |
Status
Microsoft has confirmed that this is an incompatibility between certain print drivers and the Microsoft products that are listed in the "Applies to" section.
More Information
Additional file information
Additional file information for Windows Vista and for Windows Server 2008
Click here to view or hide detailed information
Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
|
File name |
X86_4ae25110a951604a86e97fcf41f58278_31bf3856ad364e35_7.0.6002.18427_none_f1fbaf3c5934b85d.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
14-Mar-2011 |
|
Time (UTC) |
13:17 |
|
File name |
X86_f95c53563a43fd1c62f0e818bf0578a6_31bf3856ad364e35_7.0.6002.22611_none_b5cfc885ff64ef92.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
14-Mar-2011 |
|
Time (UTC) |
13:17 |
|
File name |
X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.18427_none_9eeb80cf99622297.manifest |
|
File version |
Not applicable |
|
File size |
5,927 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
23:51 |
|
File name |
X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.22611_none_9f79edb0b27d0b8d.manifest |
|
File version |
Not applicable |
|
File size |
5,927 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:12 |
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
|
File name |
Amd64_4e214153bc151fa3cbcb28f3128e5278_31bf3856ad364e35_7.0.6002.22611_none_4f40792de7bfffd8.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
14-Mar-2011 |
|
Time (UTC) |
13:16 |
|
File name |
Amd64_eea74f6e55168a2b566b0a77ea52c01c_31bf3856ad364e35_7.0.6002.18427_none_bd9715dddad73c51.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
14-Mar-2011 |
|
Time (UTC) |
13:16 |
|
File name |
Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.18427_none_fb0a1c5351bf93cd.manifest |
|
File version |
Not applicable |
|
File size |
5,640 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
00:26 |
|
File name |
Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.22611_none_fb9889346ada7cc3.manifest |
|
File version |
Not applicable |
|
File size |
5,640 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
00:23 |
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
|
File name |
X86_08dee4ee580454a970bc85417e9010b2_31bf3856ad364e35_6.1.7601.21682_none_bab371a672c4e991.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
X86_27628308773caffb503bb8cc83276f93_31bf3856ad364e35_6.1.7600.16779_none_cdd949f38ab681b4.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
X86_760ff523356fce1389ab94f0ac0e5344_31bf3856ad364e35_6.1.7601.17578_none_b09dd0d3c4fff0af.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
X86_9b1f61a5c004adc93b7b74dfe99eb0d1_31bf3856ad364e35_6.1.7600.20923_none_aae002a870ceacc6.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_ab8851f9729322c8.manifest |
|
File version |
Not applicable |
|
File size |
2,593 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
12:03 |
|
File name |
X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa.manifest |
|
File version |
Not applicable |
|
File size |
2,593 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
12:07 |
|
File name |
X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d.manifest |
|
File version |
Not applicable |
|
File size |
2,593 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
11:48 |
|
File name |
X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e.manifest |
|
File version |
Not applicable |
|
File size |
2,593 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
11:40 |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
Amd64_08dee4ee580454a970bc85417e9010b2_31bf3856ad364e35_6.1.7601.21682_none_16d20d2a2b225ac7.manifest |
|
File version |
Not applicable |
|
File size |
707 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_1dc2947ba3dc5d46284be69304376081_31bf3856ad364e35_6.1.7600.16779_none_04704eda17551d37.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_216319df61f3718f1a5e4528b9f86f49_31bf3856ad364e35_6.1.7601.21682_none_f32294716f166d40.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_27628308773caffb503bb8cc83276f93_31bf3856ad364e35_6.1.7600.16779_none_29f7e5774313f2ea.manifest |
|
File version |
Not applicable |
|
File size |
707 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_2b0134872144ba38e8aa31e8b94a30c1_31bf3856ad364e35_6.1.7601.21682_none_5b3ff1e88823d0f8.manifest |
|
File version |
Not applicable |
|
File size |
709 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_5f1280df3a4bb949039fc60bc2d4ada9_31bf3856ad364e35_6.1.7601.17578_none_5309bbfea6693aa7.manifest |
|
File version |
Not applicable |
|
File size |
709 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_760ff523356fce1389ab94f0ac0e5344_31bf3856ad364e35_6.1.7601.17578_none_0cbc6c577d5d61e5.manifest |
|
File version |
Not applicable |
|
File size |
707 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_8b41c6355286c58628d9f154fd393b7f_31bf3856ad364e35_6.1.7600.20923_none_2810cc14965fd5f7.manifest |
|
File version |
Not applicable |
|
File size |
709 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_8d66e5afc45a4101a9be5b4c6f314af3_31bf3856ad364e35_6.1.7601.17578_none_c08396ef76e1e01d.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_9b1f61a5c004adc93b7b74dfe99eb0d1_31bf3856ad364e35_6.1.7600.20923_none_06fe9e2c292c1dfc.manifest |
|
File version |
Not applicable |
|
File size |
707 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_e6357ba080d1fc34c8b4864753fa33d5_31bf3856ad364e35_6.1.7600.20923_none_d961987fff7b6a0d.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_f89895384d2b2804e77b79aa1d04d758_31bf3856ad364e35_6.1.7600.16779_none_5d0e3f2d42770cff.manifest |
|
File version |
Not applicable |
|
File size |
709 |
|
Date (UTC) |
13-Mar-2011 |
|
Time (UTC) |
02:34 |
|
File name |
Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_07a6ed7d2af093fe.manifest |
|
File version |
Not applicable |
|
File size |
2,595 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
12:39 |
|
File name |
Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_08609a0e43eb0d30.manifest |
|
File version |
Not applicable |
|
File size |
2,595 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
13:03 |
|
File name |
Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_098c4a392817e693.manifest |
|
File version |
Not applicable |
|
File size |
2,595 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
12:42 |
|
File name |
Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_0a05155c41430a44.manifest |
|
File version |
Not applicable |
|
File size |
2,595 |
|
Date (UTC) |
12-Mar-2011 |
|
Time (UTC) |
12:30 |
References
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008 For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 For Windows Vista and for Windows Server 2008, you must have the Platform Update Supplement for Windows Vista and for Windows Server 2008 and the Windows Graphics, Imaging, and XPS Library installed on the computer before you install this update and Internet Explorer 9. For more information about how to install Internet Explorer 9, click the following article number to view the article in the Microsoft Knowledge Base:
2399238 Prerequisites for installing Internet Explorer 9 For more information about the Platform Update Supplement for Windows Vista and for Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
2117917 Platform Update Supplement for Windows Vista and for Windows Server 2008 For more information about the Windows Graphics, Imaging, and XPS Library, click the following article number to view the article in the Microsoft Knowledge Base:
971512 Description of the Windows Graphics, Imaging, and XPS Library For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
