Summary
The Microsoft Dynamics GP System Baseline Diagnostic collects client and server settings for Microsoft Dynamics GP.
More Information
This article describes the information that is collected from a computer when you run the Microsoft Dynamics GP Baseline Diagnostic. It with also run analysis scripts against the collected data to determine if there are data consistency issues.
Information Collected
Company Database Files
|
Description |
File name |
|
MC40000 - Multicurrency SetupSY00300 - Account Format Setup |
{SQL DatabaseName}_{SQL Table Name}.* |
Dynamics System Database Files
|
Description |
File name |
|
DU000020 - Utilities Company VersionsMC40200 - Currency SetupSY003001 - Account Definition HeaderSY00302 - Account DefinitionSY01500 - Company MasterSY03500 - Registration Master |
{SQL DatabaseName}_{SQL Table Name}.* |
Event Logs
|
Description |
File name |
|
Application Event LogDynamics Event LogeConnect Event LogSystem Event Log |
{ComputerName}_{EventLogName}.evtx |
General Information
|
Description |
File name |
|
Basic System Information including machine name, service pack, computer model and processor name and speed |
resultreport.xml |
Local files and lists of files
|
Description |
File name |
|
All *.set files from GP folderDynamics configuration fileDynamics ini fileList of files in the GP, GP Data, and GP Addins foldersPort Exhaustion InformationTCP/IP Adapter InformationText file containing results of ipconfig.exe and TCP settingsText file containing the list of installed applications on workstationText file containing UserName, DSN, SQL Server Instance, and path to GP folder used to run diagnostic |
*.set Dynamics.exe.config Dex.ini GPFiles.txt MiscSettings.txt{ComputerName}_InstalledApplications.txt{ComputerName}_AdapterInformation.txt Baseline_GP.htm |
SQL Server Information
|
Description |
File name |
|
SQL Datbase Information (list of databases and settings for each)SQL Instance name that GP is installed onSQL Version information |
Baseline_GP.htm |
In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:
-
Verify Dynamics GP is on a supported version
-
Verify SQL Server 2008 R2 at least SP1 installed
-
Verify companies in Dynamics GP have existing SQL DB
-
Check for 32 bit ODBC DSN
-
Check for 64-bit Dexterity Shared Components on 64-bit OS
-
Sql Data Files have been collected
-
Local Data Files have been collected
References
For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
