Symptoms
Issue 1
Assume that you install a Windows Store app, such as Microsoft OneNote, through Mobile Device Manager (MDM) in Windows RT 8.1 or Windows 8.1. In this situation, the app cannot be updated through Windows Store. Specifically, on the Store update page, you receive the following error message for the app:
This app wasn't installed - view details.
Additionally, after you click the view details link, you receive the following error message:
Something happened and this app couldn't be installed. Please try again. Error code: 0x803d0000
Issue 2
When the device name uses non-English characters in Windows RT 8.1 or Windows 8.1, the MDM service cannot process device inventory correctly.
Moreover, if the VPN or Wi-Fi profile names contain non-English characters, the enrolled devices cannot retrieve the profiles from the MDM service.
Resolution
Update information
How to obtain this update
Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating system |
Update |
---|---|
All supported x86-based versions of Windows 8.1 |
|
All supported x64-based versions of Windows 8.1 |
Note The update for Windows RT 8.1 can be obtained only from Windows Update.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
There is no prerequisite for installing this update.
Registry information
To use the update in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT 8.1 and Windows 8.1 file information notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.3.960 0.17 xxx
Windows RT 8.1 and Windows 8.1
RTM
GDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1 and Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Mdmsettingsprov.dll |
6.3.9600.17220 |
315,904 |
25-Jun-2014 |
01:54 |
Not applicable |
Mdmsettingsprov.mof |
Not applicable |
17,384 |
04-Feb-2014 |
01:10 |
Not applicable |
Mdmsettingsprov_uninstall.mof |
Not applicable |
3,112 |
09-Nov-2013 |
00:41 |
Not applicable |
Mdmagent.exe |
6.3.9600.17220 |
480,768 |
25-Jun-2014 |
02:50 |
Not applicable |
Mdmappprov.dll |
6.3.9600.17220 |
128,000 |
25-Jun-2014 |
01:56 |
Not applicable |
Mdmappprov.mof |
Not applicable |
6,200 |
24-May-2014 |
01:34 |
Not applicable |
Mdmappprov_uninstall.mof |
Not applicable |
1,888 |
24-May-2014 |
01:34 |
Not applicable |
For all supported x86-based versions of Windows 8.1
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Mdmsettingsprov.dll |
6.3.9600.17220 |
321,536 |
25-Jun-2014 |
02:26 |
x86 |
Mdmsettingsprov.mof |
Not applicable |
17,384 |
04-Feb-2014 |
01:10 |
Not applicable |
Mdmsettingsprov_uninstall.mof |
Not applicable |
3,112 |
09-Nov-2013 |
00:41 |
Not applicable |
Mdmagent.exe |
6.3.9600.17220 |
493,056 |
25-Jun-2014 |
03:36 |
x86 |
Mdmappprov.dll |
6.3.9600.17220 |
129,024 |
25-Jun-2014 |
02:32 |
x86 |
Mdmappprov.mof |
Not applicable |
6,200 |
24-May-2014 |
01:34 |
Not applicable |
Mdmappprov_uninstall.mof |
Not applicable |
1,888 |
24-May-2014 |
01:34 |
Not applicable |
For all supported x64-based versions of Windows 8.1
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Mdmsettingsprov.dll |
6.3.9600.17220 |
418,816 |
25-Jun-2014 |
02:29 |
x64 |
Mdmsettingsprov.mof |
Not applicable |
17,384 |
04-Feb-2014 |
01:11 |
Not applicable |
Mdmsettingsprov_uninstall.mof |
Not applicable |
3,112 |
09-Nov-2013 |
00:41 |
Not applicable |
Mdmagent.exe |
6.3.9600.17220 |
623,616 |
25-Jun-2014 |
04:10 |
x64 |
Mdmappprov.dll |
6.3.9600.17220 |
161,792 |
25-Jun-2014 |
02:39 |
x64 |
Mdmappprov.mof |
Not applicable |
6,200 |
24-May-2014 |
01:34 |
Not applicable |
Mdmappprov_uninstall.mof |
Not applicable |
1,888 |
24-May-2014 |
01:34 |
Not applicable |
Additional file information
Additional file information for Windows RT 8.1 and Windows 8.1
Additional file information for Windows RT 8.1
File property |
Value |
---|---|
File name |
Arm_80899ff3bd88eec7ed868d08afcf71e0_31bf3856ad364e35_6.3.9600.17220_none_23b93ee3b5592fee.manifest |
File version |
Not applicable |
File size |
696 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
16:00 |
File name |
Arm_bb50c9c2d12dc7ebb83b0b09573ff3a1_31bf3856ad364e35_6.3.9600.17220_none_c40d1b5189314079.manifest |
File version |
Not applicable |
File size |
708 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
16:00 |
File name |
Arm_f0957989488f46b6353be75d41743901_31bf3856ad364e35_6.3.9600.17220_none_7479185ef01015f5.manifest |
File version |
Not applicable |
File size |
685 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
16:00 |
File name |
Arm_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_49bd59458ef92893.manifest |
File version |
Not applicable |
File size |
5,017 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
05:56 |
File name |
Arm_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_d9dba9b039893ec3.manifest |
File version |
Not applicable |
File size |
2,173 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
05:55 |
File name |
Arm_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_ea20360dc70b23ef.manifest |
File version |
Not applicable |
File size |
5,008 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
05:55 |
Additional files for all supported x86-based versions of Windows 8.1
File property |
Value |
---|---|
File name |
X86_3557e01565c7344ca0a5d952ad6e7bbe_31bf3856ad364e35_6.3.9600.17220_none_8fe3adddb65ad44c.manifest |
File version |
Not applicable |
File size |
708 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
15:58 |
File name |
X86_42edcdc45ff05e289091fa45bf270c12_31bf3856ad364e35_6.3.9600.17220_none_f38063fb6ee7a359.manifest |
File version |
Not applicable |
File size |
685 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
15:58 |
File name |
X86_bee2dbd2754e17ee259dcafd13068fdf_31bf3856ad364e35_6.3.9600.17220_none_1fa7499fc25b0a92.manifest |
File version |
Not applicable |
File size |
696 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
15:58 |
File name |
X86_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_49bae6ed8efc09cd.manifest |
File version |
Not applicable |
File size |
5,017 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
08:43 |
File name |
X86_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_d9d93758398c1ffd.manifest |
File version |
Not applicable |
File size |
2,173 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
08:43 |
File name |
X86_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_ea1dc3b5c70e0529.manifest |
File version |
Not applicable |
File size |
5,008 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
08:43 |
Additional files for all supported x64-based versions of Windows 8.1
File property |
Value |
---|---|
File name |
Amd64_2611e7b41c965a4c9e6a4dd1ed3bc8a2_31bf3856ad364e35_6.3.9600.17220_none_0e9188ca65197331.manifest |
File version |
Not applicable |
File size |
689 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
15:59 |
File name |
Amd64_95fc1f73e139be5da036fb56e6900713_31bf3856ad364e35_6.3.9600.17220_none_8ec8a9bdddc6324b.manifest |
File version |
Not applicable |
File size |
712 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
15:59 |
File name |
Amd64_d622249e17cecbe58aeec1843352802c_31bf3856ad364e35_6.3.9600.17220_none_999e3bcacac0332f.manifest |
File version |
Not applicable |
File size |
700 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
15:59 |
File name |
Amd64_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17220_none_a5d9827147597b03.manifest |
File version |
Not applicable |
File size |
5,021 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
10:49 |
File name |
Amd64_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17220_none_35f7d2dbf1e99133.manifest |
File version |
Not applicable |
File size |
2,177 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
10:49 |
File name |
Amd64_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17220_none_463c5f397f6b765f.manifest |
File version |
Not applicable |
File size |
5,012 |
Date (UTC) |
25-Jun-2014 |
Time (UTC) |
10:49 |
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates