Symptoms
When you try to install Microsoft Azure Backup Agent on a computer that is running an x64-based version of Windows Server 2008 Service Pack 2 (SP2), the operation fails. Additionally, you receive the following error message:
Microsoft Azure Recovery Services Agent can only be installed on a computer running Windows version greater than Windows Server 2008 R2 SP1.
Cause
This issue occurs because any operating system that is earlier than Windows Server 2008 R2 Service Pack 1 (SP1) does not support the Microsoft Azure Backup feature.
How to obtain this update
To resolve this issue, we have released an update (version number 2.0.8692.0) for x64-based versions of Windows Server 2008 Service Pack 2 (SP2). To obtain this update from the Microsoft Download Center, click the following link:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Update detail information
Prerequisites
To apply this update, you must be running Windows Server 2008 SP2.For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
Registry information
To apply this update, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about Azure Backup Agent, go to the following Microsoft website:
How to install Azure Backup Agent For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
