Cause
This issue occurs because the Task Scheduler does not correctly trigger events including the rescheduling of events when the computer is started after an overdue task. Therefore, the Software Protection Platform service (sppsvc.exe) does not start.
Resolution
To resolve this issue, we have released an update for Window 8.1, Windows RT 8.1, or Windows Server 2012 R2. Before you install this update, check out the prerequisites.
How to obtain this update
Method 1: Windows Update
This update is available from Windows Update.
Method 2: Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
|
Operating system |
Update |
|---|---|
|
All supported x86-based versions of Windows 8.1 |
|
|
All supported x64-based versions of Windows 8.1 |
|
|
All supported x64-based versions of Windows Server 2012 R2 |
Notes The update for Windows RT 8.1 can be obtained only from Windows Update. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Update detail information
Prerequisites
To install this update, you must install update 2919355 in Windows 8.1 or Windows Server 2012 R2.
Registry information
To apply this update, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 R2 file information and notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.3.960 0.17 xxx
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
RTM
GDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Sppobjs-spp-plugin-manifest-signed.xrm-ms |
Not applicable |
11,157 |
19-Jan-2015 |
00:05 |
Not applicable |
|
Sppobjs.dll |
6.3.9600.17635 |
1,192,552 |
19-Jan-2015 |
18:36 |
x86 |
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Sppobjs-spp-plugin-manifest-signed.xrm-ms |
Not applicable |
11,157 |
19-Jan-2015 |
00:08 |
Not applicable |
|
Sppobjs.dll |
6.3.9600.17635 |
1,487,976 |
19-Jan-2015 |
18:42 |
x64 |
For all supported ARM-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Sppobjs-spp-plugin-manifest-signed.xrm-ms |
Not applicable |
11,157 |
18-Jan-2015 |
23:56 |
Not applicable |
|
Sppobjs.dll |
6.3.9600.17635 |
763,400 |
19-Jan-2015 |
18:48 |
Not applicable |
Additional file information
Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
|
File property |
Value |
|---|---|
|
File name |
X86_c3fe9882e3334f853a8b5d4d2c56c56d_31bf3856ad364e35_6.3.9600.17636_none_36c247fd5d7aed58.manifest |
|
File version |
Not applicable |
|
File size |
714 |
|
Date (UTC) |
19-Jan-2015 |
|
Time (UTC) |
18:53 |
|
File name |
X86_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.3.9600.17636_none_57e896dea1ccad97.manifest |
|
File version |
Not applicable |
|
File size |
19,700 |
|
Date (UTC) |
19-Jan-2015 |
|
Time (UTC) |
18:57 |
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_1b2716a600d962127c996685c790b18c_31bf3856ad364e35_6.3.9600.17636_none_d625a808465cafca.manifest |
|
File version |
Not applicable |
|
File size |
718 |
|
Date (UTC) |
19-Jan-2015 |
|
Time (UTC) |
18:53 |
|
File name |
Amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.3.9600.17636_none_b40732625a2a1ecd.manifest |
|
File version |
Not applicable |
|
File size |
19,702 |
|
Date (UTC) |
19-Jan-2015 |
|
Time (UTC) |
19:01 |
Additional files for all supported ARM-based versions of Windows 8.1
|
File property |
Value |
|---|---|
|
File name |
Arm_3c1d378af1dc3c755ce50b2d7b7d1bc4_31bf3856ad364e35_6.3.9600.17636_none_32d8bb3cf51d7e54.manifest |
|
File version |
Not applicable |
|
File size |
714 |
|
Date (UTC) |
19-Jan-2015 |
|
Time (UTC) |
18:53 |
|
File name |
Arm_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.3.9600.17636_none_57eb0936a1c9cc5d.manifest |
|
File version |
Not applicable |
|
File size |
19,700 |
|
Date (UTC) |
19-Jan-2015 |
|
Time (UTC) |
18:53 |
More Information
About the Software Protection Platform serviceThis service enables the download, installation and enforcement of digital licenses for Windows and Windows-based applications. If the service is disabled, the operating system and licensed applications may run in a notification mode. We strongly recommend that you not disable the service.
References
See the terminology that Microsoft uses to describe software updates.
