This article describes an issue that occurs when you disconnect a paired Bluetooth device in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update or a hotfix is available to resolve this issue. Before you install this update or hotfix, check out the Prerequisites section.
How to obtain this update
Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.
Method 1: Windows Update
This update is available from Windows Update.
Method 2: Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
|
Operating system |
Update |
|---|---|
|
All supported x86-based versions of Windows 8.1 |
|
|
All supported x64-based versions of Windows 8.1 |
|
|
All supported x64-based versions of Windows Server 2012 R2 |
Note The update for Windows RT 8.1 can be obtained only from Windows Update. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Method 3: Hotfix
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.
Registry information
To apply this update, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files. The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
Additional file information
Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
|
File property |
Value |
|---|---|
|
File name |
X86_03d9d8fac23607d2e3620a7dd5f13a13_31bf3856ad364e35_6.3.9600.17720_none_f517154fc4749a16.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_08a0186eaa9989f3b9e38711ca92ce18_31bf3856ad364e35_6.3.9600.17720_none_337a7c95085ea04d.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_0dc6d88d33e40d3313e92a0c1d39cc58_31bf3856ad364e35_6.3.9600.17720_none_e0337bd3273d5c68.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_3e9ea48bf9351dbf6053cd6d33ed0852_31bf3856ad364e35_6.3.9600.17720_none_6b32b7a52ecb46a2.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_42f48fb254036bdd4c0212fe8606880d_31bf3856ad364e35_6.3.9600.17720_none_1c8c25882c3a903f.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_4303ffdee083ff446d3cbcdb2cbfffa2_31bf3856ad364e35_6.3.9600.17720_none_ef449c2e79a46712.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_451023d6cd78b9818d1c7462b575ad83_31bf3856ad364e35_6.3.9600.17720_none_22272b05fc57a005.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_4e9c9c8831f5d8db4a2531703c2fb8f2_31bf3856ad364e35_6.3.9600.17720_none_05e1d0f746655f3d.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_587354fedc21acf7083e9e053f3d0f9a_31bf3856ad364e35_6.3.9600.17720_none_745dc5efcef63271.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_606aed1fcd7ef1aa2136f7810269aef8_31bf3856ad364e35_6.3.9600.17720_none_763dca679430fba0.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_668964dd7e24dc21ba37056879dafb2c_31bf3856ad364e35_6.3.9600.17720_none_5aa18dc8bf651089.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_69d3169695b1b6058b557369e5387c95_31bf3856ad364e35_6.3.9600.17720_none_64c8bededc1ed362.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_6a3354c0bae9d7e05242da86847ff6bb_31bf3856ad364e35_6.3.9600.17720_none_ac3b0b625b38f0bd.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_706763bb0501e0df7107aae91bdfc7b7_31bf3856ad364e35_6.3.9600.17720_none_de1ff1602c4eca7f.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_70b2f442d624510f5ffe9597e7b2ba4f_31bf3856ad364e35_6.3.9600.17720_none_388e83116a9320ee.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_795f891cf44b9a3257ec3113e056f615_31bf3856ad364e35_6.3.9600.17720_none_a4b69d469c198977.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_819c385bd70113cfec3dcab5c9fee376_31bf3856ad364e35_6.3.9600.17720_none_d7a4199491ed4446.manifest |
|
File version |
Not applicable |
|
File size |
726 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_8e7064d75ea4a96c41d945b6a0fea148_31bf3856ad364e35_6.3.9600.17720_none_a4c793b46e66490a.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_94ee3a1218781192c5db5cf5bfe9b451_31bf3856ad364e35_6.3.9600.17720_none_32ae391cdd29ecbc.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_9ab7dce87cd2d5456fba614fd84303f8_31bf3856ad364e35_6.3.9600.17720_none_a17c97f0c7355549.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_9d3a78b1ae400163cc8d4df8b6c67332_31bf3856ad364e35_6.3.9600.17720_none_c28400d28c85c113.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_a03fda6f460810960becc5d7727e127f_31bf3856ad364e35_6.3.9600.17720_none_e1bebbd210ecf03d.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_b0922e0e2e2bd96f43e8c02b422dbc1a_31bf3856ad364e35_6.3.9600.17720_none_090d6df203b10e53.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_b0c47d31011fff139d84b656ce9b787a_31bf3856ad364e35_6.3.9600.17720_none_60bdb9634e2a0982.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_c3e7c33e27af4029752e822d66decc6d_31bf3856ad364e35_6.3.9600.17720_none_7aec266cbbe76fbd.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_c6450a8b3212980419d0d088d77d6e53_31bf3856ad364e35_6.3.9600.17720_none_af674f9fd7a4e53b.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_c9598a6792d60e3e8428baae381260f0_31bf3856ad364e35_6.3.9600.17720_none_ae55848a826a9347.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_cce17b82ebc63d9edcf0d18941e3d9e7_31bf3856ad364e35_6.3.9600.17720_none_3821637063ab8103.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_d1e3083a66a8ec8ab69e4ac049a1bea2_31bf3856ad364e35_6.3.9600.17720_none_08e7b9abd26a6188.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_dc359c3d651e9291d9a83b284051a10d_31bf3856ad364e35_6.3.9600.17720_none_e368c7a228d167b1.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_e01844be31bc95f4c51011322959fe7d_31bf3856ad364e35_6.3.9600.17720_none_0fb4a3b53741926f.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_e138729996bc084afbf405896555de55_31bf3856ad364e35_6.3.9600.17720_none_874bfa5e688ea46b.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_e1d3344ed2f78550b67a647f814999f0_31bf3856ad364e35_6.3.9600.17720_none_52f8d19ca4f372cf.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_ed47d67351aac8f1f609f0fbab4be3c4_31bf3856ad364e35_6.3.9600.17720_none_18533cd071485a21.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_efb793e28c0a2983c98d2071c6e0d326_31bf3856ad364e35_6.3.9600.17720_none_c04d86a7f306b1de.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_f00b3b3f6113b3980f70f12eca6fb1fb_31bf3856ad364e35_6.3.9600.17720_none_d93fc9a00051bea9.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
X86_fad0b0dcece196cc64e3e9378a2fffb4_31bf3856ad364e35_6.3.9600.17720_none_244d2f5f9055e416.manifest |
|
File version |
Not applicable |
|
File size |
721 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_004c1d24f7360b460b21a0f24e14f1d3_31bf3856ad364e35_6.3.9600.17720_none_9bdf3f86784016b0.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_00cb93baf823b97df0711559914b2404_31bf3856ad364e35_6.3.9600.17720_none_f18f7917a7524cd1.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_05c0f2b2e723e6fe54790df1a09eb6e4_31bf3856ad364e35_6.3.9600.17720_none_20430dae331b54b7.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_08a8b276bcfee647a2791f0a96ae53f7_31bf3856ad364e35_6.3.9600.17720_none_7b1ce57cebff59e7.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_0a916015c5e43826686b6cd46d21d848_31bf3856ad364e35_6.3.9600.17720_none_d4ece6e0333aaa89.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_0a9bd00eb563cff465c7bce1c69c123c_31bf3856ad364e35_6.3.9600.17720_none_c6a3651348305de0.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_18390a32511ef9c4e8c0d3cf26cecbd9_31bf3856ad364e35_6.3.9600.17720_none_ade8699cfdd2b209.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_1882b688b7353f2060989bf0117347b9_31bf3856ad364e35_6.3.9600.17720_none_400380075066a0e7.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_1e2e12fdaea09826e4f221f5d3d27dc0_31bf3856ad364e35_6.3.9600.17720_none_2efb20ce6a186f42.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_24cde704a1965b2c360a8df9ecc2bde4_31bf3856ad364e35_6.3.9600.17720_none_c50055b3070b78a5.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_32f71cf55ccc5f0ff12f075b02a0bbee_31bf3856ad364e35_6.3.9600.17720_none_8c6d2ccddd626588.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_382b512ecab696cadd1ee86d1ced24dd_31bf3856ad364e35_6.3.9600.17720_none_2120eec660ff58a3.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_3aff4e6b33cb14b3cde82e398fbbd93c_31bf3856ad364e35_6.3.9600.17720_none_e05a48cc19f2a15a.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_44271cc3bc3ad5ab6953a72d95f06010_31bf3856ad364e35_6.3.9600.17720_none_02cb83683000ccc4.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_4810e526eba5d7e7695cd431681da6ae_31bf3856ad364e35_6.3.9600.17720_none_c830dce90c08cf50.manifest |
|
File version |
Not applicable |
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1,090 |
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1,090 |
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1,090 |
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Date (UTC) |
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1,090 |
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1,090 |
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Date (UTC) |
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Platform |
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Additional files for all supported Windows RT 8.1
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File property |
Value |
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File name |
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1,090 |
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1,090 |
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Date (UTC) |
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1,090 |
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1,090 |
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1,090 |
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1,090 |
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Date (UTC) |
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1,090 |
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Date (UTC) |
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File name |
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1,090 |
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File name |
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1,090 |
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|
File name |
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1,090 |
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Date (UTC) |
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Time (UTC) |
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|
File name |
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File version |
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|
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1,090 |
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Date (UTC) |
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Time (UTC) |
18:34 |
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Platform |
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|
File name |
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1,090 |
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Date (UTC) |
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18:34 |
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|
File name |
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1,090 |
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Date (UTC) |
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18:34 |
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|
File name |
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1,090 |
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Date (UTC) |
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18:34 |
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1,090 |
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Date (UTC) |
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1,090 |
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18:34 |
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1,090 |
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1,090 |
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1,090 |
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1,090 |
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|
File name |
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1,090 |
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|
File name |
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1,090 |
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Platform |
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File name |
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1,090 |
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|
File name |
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1,090 |
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|
File name |
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File version |
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1,090 |
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Time (UTC) |
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|
File name |
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1,090 |
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Time (UTC) |
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Platform |
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|
File name |
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File version |
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1,090 |
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Date (UTC) |
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Platform |
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File name |
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1,090 |
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Date (UTC) |
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18:34 |
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Platform |
Not applicable |
|
File name |
Amd64_f178b425c322a4cbd50919a6d0eb2c19_31bf3856ad364e35_6.3.9600.17720_none_aac8fedec7b3a358.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_f469b3bcf8e26dbd114587e45bb892c3_31bf3856ad364e35_6.3.9600.17720_none_f3b8cb75d732ac3f.manifest |
|
File version |
Not applicable |
|
File size |
1,090 |
|
Date (UTC) |
06-Mar-2015 |
|
Time (UTC) |
18:34 |
|
Platform |
Not applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
