This article describes an issue that occurs when you log on App-V in Windows Server 2012 R2. An update is available to fix this issue. Before you install this update, see the Prerequisites section.
Symptoms
Consider the following scenario:
-
You use Microsoft Application Virtualization (App-V) 5.0 SP3 for Remote Desktop Service (RDS).
-
You log on the App-V and then log off.
In this scenario, the following issues may occur when you try to log on the next time:
-
When you use Mandatory User Profiles (Ntuser.man), you can't logon and receive a "Logon is not possible" error message.
-
When you use Roaming User Profiles (NTuser.dat), a temporary profile will be created on the next logon.
Cause
This issue occurs because the ProfileGUID and ProfileList keys aren't removed from the registry after you log off. This causes the user profile isn't unloaded cleanly.
How to get this update
Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.
Method 1: Windows Update
This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.
Method 2: Microsoft Update Catalog
To get the stand-alone package for this update, go to the Microsoft Update Catalog website.
Update detail information
Prerequisites
To install this update, you should first install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2. Additionally, you have to install Hotfix Package 2 for Microsoft Application Virtualization 5.1 and Hotfix Package 3 for Microsoft Application Virtualization 5.0 SP3.
Registry information
To apply this update, you don't have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this update.
Update replacement information
This update doesn't replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.
Notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.3.960 0.18 xxx
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
RTM
GDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
Windows RT 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Shacct.dll |
6.3.9600.18260 |
136,192 |
05-Mar-2016 |
17:09 |
Not applicable |
x86 Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Shacct.dll |
6.3.9600.18260 |
148,480 |
05-Mar-2016 |
17:44 |
x86 |
x64 Windows 8.1 and Windows Server 2012 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Shacct.dll |
6.3.9600.18260 |
192,512 |
05-Mar-2016 |
17:04 |
x64 |
|
Shacct.dll |
6.3.9600.18260 |
148,480 |
05-Mar-2016 |
17:44 |
x86 |
Windows RT 8.1
|
File property |
Value |
|---|---|
|
File name |
Arm_067da1e752a6376db467e3b146d9d0e2_31bf3856ad364e35_6.3.9600.18261_none_99bb0439c19b978e.manifest |
|
File version |
Not applicable |
|
File size |
694 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
19:37 |
|
Platform |
Not applicable |
|
File name |
Arm_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab6da0d3cfeb25a.manifest |
|
File version |
Not applicable |
|
File size |
9,482 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
15:09 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,593 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
19:37 |
|
Platform |
Not applicable |
x86 Windows 8.1
|
File property |
Value |
|---|---|
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,593 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
19:37 |
|
Platform |
Not applicable |
|
File name |
X86_fe2f6dc091db76028949b04ca43d55f7_31bf3856ad364e35_6.3.9600.18261_none_ec995438e0bc0c04.manifest |
|
File version |
Not applicable |
|
File size |
694 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
19:37 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab467b53d019394.manifest |
|
File version |
Not applicable |
|
File size |
9,482 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
15:27 |
|
Platform |
Not applicable |
x64 Windows 8.1 and Windows Server 2012 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_ced56ce94525c9a8369f827231307a8d_31bf3856ad364e35_6.3.9600.18261_none_fbb9dc38efddd7ba.manifest |
|
File version |
Not applicable |
|
File size |
698 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
19:37 |
|
Platform |
Not applicable |
|
File name |
Amd64_fe2f6dc091db76028949b04ca43d55f7_31bf3856ad364e35_6.3.9600.18261_none_48b7efbc99197d3a.manifest |
|
File version |
Not applicable |
|
File size |
696 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
19:37 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_b6d30338f55f04ca.manifest |
|
File version |
Not applicable |
|
File size |
9,486 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
15:40 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
2,500 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
19:37 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab467b53d019394.manifest |
|
File version |
Not applicable |
|
File size |
9,482 |
|
Date (UTC) |
07-Mar-2016 |
|
Time (UTC) |
15:27 |
|
Platform |
Not applicable |
