Resolution
To fix this issue, install the July 5, 2016, update (KB3115261) for Microsoft Lync 2013 (Skype for Business).Note Lync 2013 was upgraded to Skype for Business in April 2015.
Notifications for incoming calls don't always appear in Lync 2013 (Skype for Business)
Applies To
Microsoft Lync 2013 Skype for Business
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