Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

When you connect to an external network and want to connect to external servers, Lync 2013 (Skype for Business) always connects through the DirectAccess tunnel.

Resolution

To fix this issue, use one of the following methods:

For Lync 2013 (Skype for Business) MSI clients

To fix this issue, apply the following update:

MS16-120: Description of the security update for Lync 2013 (Skype for Business): October 11, 2016This issue is fixed in build 15.0.4867.1000 and later builds.

For Skype for Business 2016 MSI clients

To fix this issue, apply the following update:

MS16-120: Description of the security update for Skype for Business 2016: October 11, 2016This issue is fixed in build 16.0.4442.1000 and later builds.

After you install the update, you can set a registry as follows if you still prefer internal network:

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restorationin case problems occur.

  1. Start Registry Editor:

    • In Windows 10, go to Start, enter regedit in the Search Windows box, and then select regedit.exe in the search results.

    • In Windows 8 or Windows 8.1, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.

    • In Windows 7 or Windows Vista, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.

  2. Locate and then select the following registry subkey:

    For Lync 2013 (Skype for Business)

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\15.0\Lync

    For Skype for Business 2016

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\16.0\LyncNote If it doesn't exist, you can create it.

  3. On the Edit menu, point to New, and then click DWORD Value.

  4. Type PreferInternalServer, and then press Enter.

  5. In the Details pane, right-click PreferInternalServer, and then click Modify.

  6. In the Value data box, type 1, and then click OK.

  7. Exit Registry Editor.

Note Lync 2013 was upgraded to Skype for Business in April 2015.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×