Surface Laptop (1st Gen) update history

Note

  • Device driver and firmware servicing period has ended
  • This device is no longer within its driver and firmware servicing period and will no longer receive new updates. However, previously released updates will remain available for download.
  • To stay current with the latest performance, battery life, and AI-powered experiences, explore the newest Surface PCs—created with the signature Surface design and built for modern productivity.

Note

  • Support for Windows 10 ended on October 14, 2025
  • Microsoft is no longer providing free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11.
  • Learn more

To keep your Surface Laptop (1st Gen) performing its best, make sure that you have the latest Surface updates.

How to get updates

Surface updates are released in stages—not every Surface will receive updates at the same time, but they'll be delivered to all devices. If you haven’t previously received updates, you can manually update by following the steps at Download drivers and firmware for Surface

You can quickly check the health of your Surface drivers and firmware using the Surface app.

  1. In the Surface app, expand Help & support to check the update status.
  2. If there are updates available, select the Check for updates button to open Windows Update and install the available updates. 

If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. After the download is complete, select Start and enter Surface in Search. Then, select the   app from the list of results

Note

  • Firmware updates can’t be uninstalled or reverted to an earlier version.
  • When you install the latest update, you'll also get all the previous updates if your Surface doesn't have them already. Only updates that apply to Surface will be downloaded and installed.
  • After the updates are installed, restart your device to complete the installation process. To restart your device, select Start , and then select Power > Restart.

Improvements and fixes in the updates

November 2021 updates

November 19 release

The following update is available for Surface Laptop1 devices running Windows 10 May 2019 Update, Version 1903 (19H1), or greater.

This update addresses critical security vulnerability and improves system stability.

Windows Update History Device Manager
Marvell Semiconductor, Inc. – Net – 15.68.17022.122 Marvell AVASTAR Wireless-AC Network Controller
Marvell Semiconductor, Inc. – Bluetooth – 15.68.17022.122 Marvell AVASTAR Bluetooth Radio Adapter – Bluetooth

August 2021 updates

August 05 release

The following update is available for Surface Laptop (1st Gen) devices running Windows 10 May 2019 Update, Version 1903 (19H1), or greater.

Windows Update History Device Manager Version and Update
Surface - Extension - 6.7.137.0 Surface Dock 2 Firmware Update - Extension 6.7.137.0
  • Improves device stability and reliability with Surface Dock 2 scenarios.
Realtek Semiconductor Corp. - Extension - 6.1.0.9 Realtek High Definition Audio (SST) Extension 6.1.0.9
  • Improves audio stability and reliability.
Realtek Semiconductor Corp. - Media - 6.0.9083.3 Realtek High Definition Audio (SST) - Sound, video, and game controllers 6.0.9083.3
  • Improves audio stability and reliability.
Marvell Semiconductor, Inc. – Net – 15.68.17021.121 Marvell AVASTAR Wireless-AC Network Controller – Network adapters 15.68.17021.121
  • Addresses critical security vulnerability and improves device stability.
Marvell Semiconductor, Inc. – Bluetooth – 15.68.17021.121 Marvell AVASTAR Bluetooth Radio Adapter - Bluetooth 15.68.17021.121
  • Addresses critical security vulnerability and improves device stability.
Intel Corporation - System - 30.18305.6.5127 Intel® Microsoft Camera IR - System 30.18305.6.5127
  • Improves camera stability and reliability.
Intel Corporation - System - 30.18305.6.5127 Intel® CSI2 Host Controller - System 30.18305.6.5127
  • Improves camera stability and reliability.
Intel Corporation - System - 30.18305.6.5127 Intel® Control Logic - System 30.18305.6.5127
  • Improves camera stability and reliability.
Intel Corporation - System - 30.18305.6.5127 Intel® AVStream Camera 2500 - System 30.18305.6.5127
  • Improves camera stability and reliability.
Intel Corporation - System - 30.18305.6.5127 Intel® Imaging Signal Processor 2500 - System 30.18305.6.5127
  • Improves camera stability and reliability.
Intel Corporation - System - 30.18305.6.5127 Intel® Microsoft Camera Front - System 30.18305.6.5127
  • Improves camera stability and reliability.

June 2021 updates

June 21 release

The following update is available for Surface Laptop (1st Gen) devices running Windows 10 May 2019 Update, Version 1903, or greater.

Windows Update History Name Device Manager Name Version and Update
Surface - Firmware - 11.8.86.3877 Surface ME - Firmware 11.8.86.3877
  • Addresses critical security vulnerability and improves system stability.
Intel – System – 2102.100.0.1044 Intel(R) Management Engine Interface – System 2102.100.0.1044
  • Addresses critical security vulnerability and improves system stability.
Surface -System – 6.119.139.0 Surface Integration Service Device – System devices 6.119.139.0
  • Improves integration between system services and improves system stability.
Surface – Firmware – 138.3732.768.0 Surface UEFI – Firmware 138.3732.768.0
  • Addresses critical security vulnerability and improves system stability.

May 2021 updates

May 06 release

The following update is available for Surface Laptop (1st Gen) devices running Windows 10 May 2019 Update, Version 1903, or greater.

Windows Update History Name Device Manager Name Version and Update
Surface – Firmware - 138.3681.768.0 Surface UEFI – Firmware 138.3681.768.0
  • Improves device stability.

March 2021 updates

March 04 release

The following update is available for Surface Laptop 1 devices running Windows 10 May 2019 Update, Version 1903, or greater.

Windows Update History Name Device Manager Name Version and Update
Intel Corporation – Display – 27.20.100.8682 Intel(R) HD Graphics – Display adapters 27.20.100.8682
  • Improves graphics and system stability.
Intel - Extension - 1952.14.0.1470 Intel(R) ICLS Client - Extension 1952.14.0.1470
  • Addresses security updates and improves system stability.
Intel – SoftwareComponent - 1.62.321.1 Intel(R) ICLS Client - Software devices 1.62.321.1
  • Addresses security updates and improves system stability.
Intel - System - 2040.100.0.1029 Intel(R) Management Engine Interface - System devices 2040.100.0.1029
  • Addresses security updates and improves system stability.
Surface - Firmware - 11.8.82.3838 Surface ME - Firmware 11.8.82.3838
  • Addresses security updates and improves system stability.

February 2021 updates

February 05 release

The following update is available for Surface Laptop 1 devices running Windows 10 May 2019 Update, Version 1903, or greater.

Windows Update History Name Device Manager Name Version and Update
Surface – Firmware – 138.3440.768.0 Surface UEFI – Firmware 138.3440.768.0
  • Addresses security updates and improves system stability.

December 2020 updates

December 03 release

The following update is available for all Surface Laptop 1 devices running Windows 10 May 2019 Update, Version 1903, or greater.

Windows Update History Name Device Manager Name Version and Update
Realtek Semiconductor Corp. - SoftwareComponent - 11.0.6000.92 Realtek Hardware Support Application - Software components 11.0.6000.92
  • Improves application stability during audio playback.
Realtek Semiconductor Corp. - Media - 6.0.8936.1 Realtek High Definition Audio (SST) - Sound, video, and game controllers 6.0.8936.1
  • Improves audio performance and battery life.
Realtek Semiconductor Corp. - Extension - 6.1.0.6 Realtek High Definition Audio (SST) Extension - no Device Manager notes 6.1.0.6
  • Improves integration between system services.
Surface – System – 6.105.139.0 Surface Integration Driver Service – System devices 6.105.139.0
  • Improves integration between system services.

September 2020 updates

September 11 release

The following update is available for all Surface Laptop 1 devices running Windows 10 May 2019 Update, Version 1903, or greater.

Windows Update History Name Device Manager Name Version and Update
Surface - Firmware - 145.603.139.0 Surface System Aggregator - Firmware 145.603.139.0
  • * Improves Battery Smart Charging reliability.

Note

To learn more about Smart Charging, see Caring for your Surface battery.

July 2020 updates

July 17 release

The following update is available for all Surface Laptop 1 devices running Windows 10 May 2019 Update, Version 1903, or greater.

Windows Update History Name Device Manager Name Version and Update
Surface - Extension - 1.3.139.0 1.3.139.0
  • Resolves Touch & Pen issues after Windows update on 1903 or higher.
Surface - Firmware - 2.49.139.0 Surface Dock Firmware Update 2.49.139.0
  • Improves Surface Dock 2 reliability during Wake On LAN scenarios and improves the overall stability.
Surface - Extension - 5.5.0.0 5.5.0.0
  • Improves Surface Dock 2 reliability during Wake On LAN scenarios and improves the overall stability.
Surface - System - 6.83.139.0 Surface Integration Service Device - System 6.83.139.0
  • Improves Surface Dock 2 reliability during authentication scenarios.

June 2020 updates

June 08 release

The following update is available as a "Gradual Roll-out" for all Surface Laptop 1 devices running Windows 10 October 2018 Update, Version 1809, or greater.

Windows Update History Name Device Manager Name Version and Update
Intel Corporation – Display – 26.20.100.7639 Intel(R) HD Graphics – Display adapters 26.20.100.7639
  • improves graphics and system stability.
Surface – Extension - 1914.13.0.1063 Intel iCLS Client Extension 1914.13.0.1063
  • addresses security updates and improves system stability.
Intel – Software Component - 1.56.87.0 Intel(R) ICLS Client - Software devices 1.56.87.0
  • addresses security updates and improves system stability.
Intel – System – 1914.12.0.1256 Intel(R) Management Engine Interface – System 1914.12.0.1256
  • improves connection stability and enables the support of new products.
Marvell Semiconductor, Inc. – Bluetooth – 15.68.17018.116 Marvell AVASTAR Bluetooth Radio Adapter – Bluetooth 15.68.17018.116
  • improves connection stability and enables the support of new products.
Marvell Semiconductor, Inc. – Net – 15.68.17018.116 Marvell AVASTAR Wireless-AC Network Controller 15.68.17018.116
  • improves connection stability.
Surface – System – 5.91.139.0 Surface Integration Service Device – System devices 5.91.139.0
  • addresses security updates and improves system stability.
Surface - Firmware - 11.8.70.3626 Surface ME - Firmware 11.8.70.3626
  • addresses security updates and improves system stability.
Surface – Firmware – 138.3193.768.0 Surface UEFI – Firmware 138.3193.768.0
  • addresses security updates and improves system stability.

November 2019 updates

November 15 release

The following update is available as a "Gradual Roll-out" for all Surface Laptop devices running Windows 10 May 2019 Update, Version 1903 or greater.

Windows Update History Name Device Manager Name
Marvell Semiconductor, Inc. – Bluetooth – 15.68.17015.112 Marvell AVASTAR Bluetooth Radio Adapter - Bluetooth
  • 15.68.17015.112 improves Bluetooth connectivity.
Marvell Semiconductor, Inc. – Net – 15.68.17015.112 Marvell AVASTAR Wireless-AC Network Controller – Network adapters
  • 15.68.17015.112 resolves Wi-Fi connectivity issue.

October 2019 updates

October 10 release

The following update is available for all Surface Laptop devices running Windows 10 April 2018 Update, Version 1803 or greater.

Windows Update History Name Device Manager Name
Surface – Firmware – 145.501.139.0 Surface System Aggregator – Firmware
  • 145.501.139.0 helps improve battery life.

July 2019 updates

July 31 release

The following update is available for all Surface Laptop (1st Gen) devices running Windows 10 May 2019 Update, Version 1903 or greater.

Windows Update History Name Device Manager Name
Marvell Semiconductor, Inc. – Bluetooth – 15.68.17013.110 Marvell AVASTAR Bluetooth Radio Adapter - Bluetooth
  • 15.68.17013.110 improves Bluetooth connectivity.
Marvell Semiconductor, Inc. – Net – 15.68.17013.110 Marvell AVASTAR Wireless-AC Network Controller – Network adapters
  • 15.68.17013.110 improves Wi-Fi connectivity.

The following updates are available for all Surface Laptop (1st Gen) devices running Windows 10 April 2018 Update, version 1803 or greater.

Windows Update History Name Device Manager Name
Surface - Firmware - 145.210.139.0 Surface System Aggregator - Firmware
  • 145.210.139.0 improves battery performance.

June 2019 updates

June 27 release

The following update is available for all Surface Laptop (1st Gen) devices running Windows 10 April 2018 Update, Version 1803 or greater.

Windows Update History Name Device Manager Name
Surface – Firmware – 137.2706.768.0 Surface UEFI - Firmware
  • 137.2706.768.0 resolves potential security vulnerabilities, including Microsoft security advisory 190013.

May 2019 updates

May 16 release

The following update is available for all Surface Laptop (1st Gen) devices running Windows 10 May 2019 Update, Version 1903 or greater.

Windows Update History Name Device Manager Name
Marvell Semiconductor, Inc. – Bluetooth - 15.68.9127.58 Marvell AVASTAR Bluetooth Radio Adapter – Bluetooth
  • 15.68.9127.58 improves system security.
Intel – Camera – 30.15063.6.8611 Intel(R) AVStream Camera 2500 – Camera
  • 30.15063.6.8611 improves camera performance.
Intel Corporation – Display – 25.20.100.6472 Intel(R) HD Graphics 620 – Display adapters
  • 25.20.100.6472 improves system stability and performance, when resuming from sleep.
Marvell Semiconductor, Inc. – Net -15.68.9127.58 Marvell AVASTAR Wireless-AC Network Controller – Network adapters
  • 15.68.9127.58 improves system security.
Intel Corporation – System – 30.15063.6.8611 Intel(R) Control Logic – System devices
  • 30.15063.6.8611 improves camera performance.
Intel Corporation – System – 30.15063.6.8611 Microsoft Camera Front– System devices
  • 30.15063.6.8611 improves camera performance.
Intel Corporation – System – 30.15063.6.8611 Microsoft IR Camera Front– System devices
  • 30.15063.6.8611 improves camera performance.
Intel Corporation – System – 30.15063.6.8611 Intel(R) CIO2 Host Controller – System devices
  • 30.15063.6.8611 improves camera performance.
Intel – System – 30.15063.6.8611 Intel(R) Imaging Signal Processor 2500 – System devices
  • 30.15063.6.8611 improves camera performance.
Surface - System - 4.0.0.0 Surface System Telemetry - System
  • 4.0.0.0 resolves an error code in Device Manager under Surface System Telemetry.

March 2019 updates

March 28 release

The following update is available for all Surface Laptop (1st Gen) devices running Windows 10 April 2018 Update, Version 1803 or greater.

Windows Update History Name Device Manager Name
Surface – System – 4.1.139.0

Surface Intersil Ambient Light Sensor (HID) – System devices
  • 4.1.139.0 resolves a memory leak that impacted device stability.

January 2019 updates

January 24 release

The following update is available for all Surface Laptop (1st Gen) devices running Windows 10 April 2018 Update, Version 1803 or greater.

Windows Update History Name Device Manager Name
Surface – System – 3.0.10.1 Surface Pen Firmware Update – System devices
  • 3.0.10.1 ensures reliability of Pen top button click on Surface Pen with no clip-on Windows 10 October 10 2018 Update, version 1809.

    Use the Surface Pen Checker Tool to verify that the Pen’s firmware was successfully updated.
Surface – HIDClass – 1.0.9.0 Surface Pen Integration Device – Human Interface Devices
  • 1.0.9.0 enables firmware update to Surface Pen with no clip.
Surface - System - 4.18.139.0 Surface Integration Service Device
  • 4.18.139.0 improves system stability.
Surface – Firmware – 11.8.56.3522 Surface ME – Firmware
  • 11.8.56.3522 improves system stability.
Surface - Firmware - 145.106.139.0 Surface System Aggregator
  • 145.106.139.0 improves system stability.
Surface - Firmware - 145.106.139.0 Surface Touch - Firmware
  • 145.106.139.0 improves system stability.
Surface Firmware- 137.2439.769 Surface UEFI - Firmware
  • 137.2439.769 improves system stability.

October 2018 updates

October 10 release

The following update is available for all Surface Laptop devices running Windows 10 October 2018 Update, Version 1809 or greater.

Windows Update History Name Device Manager Name
Surface – System – 3.0.10.1

Surface Pen Firmware Update – System devices
  • 3.0.10.1 resolves intermittent pen top button click failure on Surface Pen with no clip on Windows 10 October 2018 Update, version 1809.

    Use the Surface Pen Checker Tool to verify that the Pen’s firmware was successfully updated.
Surface – HIDClass – 1.0.9.0

Surface Pen Integration Device – Human Interface Devices
  • 1.0.9.0 enables firmware update to Surface Pen with no clip.

Note

Your Surface Pen must be awake and paired to install this update on your device. Learn more about how to set up and use your Surface Pen.

October 5 release

The following update is available for all Surface Laptop devices running Windows 10 April 2018 Update, Version 1803 or greater:

Windows Update History Name Device Manager Name
Intel(R) – Media – 10.25.0.10 Intel(R) Display Audio – Sound, video, and game controllers
  • 10.25.0.10 resolves battery consumption issue associated with Windows 10 October update (version 1809).

July 2018 updates

July 25 release

The following update is available for all Surface Laptop (1st Gen) models on Windows 10 Fall Creators Update, Version 1709 or greater.

Windows Update History Name Device Manager Name
Intel – Camera – 30.15063.6.6082 Intel(R) AVStream Camera 2500 – Camera
  • 30.15063.6.6082 improves system stability.
Intel Corporation – Display – 24.20.100.6136 Intel(R) HD Graphics 615 – Display adapters

Intel(R) HD Graphics 620 – Display adapters

Intel(R) HD Graphics 640 – Display adapters

  • 24.20.100.6136 improves system stability.
Surface – Firmware – 135.2179.256.0 Surface Keyboard – Firmware
  • 135.2179.256.0 improves system stability.
Surface – Firmware – 11.8.50.3448 Surface ME – Firmware
  • 11.8.50.3448 improves system stability.
Surface – Firmware – 135.2244.257.0 Surface System Aggregator – Firmware
  • 135.2244.257.0 improves docking compatibility.
Surface – Firmware – 137.2268.769.0 Surface UEFI – Firmware
  • 137.2268.769.0 resolves potential security vulnerabilities, including Microsoft Security Advisory 180012 and 180013.
Intel Corporation – HIDClass – 1.2.0.100 Intel(R) Precise Touch Device – Human Interface Devices
  • 1.2.0.100 improves system stability.
Intel(R) Corporation – Media – 10.25.0.8 Intel(R) Display Audio – Sound, video, and game controllers
  • 10.25.0.8 improves system stability.
Realtek Semiconductor Corp. – Media – 6.0.1.8242 Realtek High Definition Audio (SST) – Sound, video, and game controllers
  • 6.0.1.8242 improves system stability.
Intel Corporation – System – 30.15063.6.6082 Intel(R) Control Logic – System devices
  • 30.15063.6.6082 improves system stability.
Intel Corporation – System – 30.15063.6.6082 Intel(R) CSI2 Host Controller – System devices
  • 30.15063.6.6082 improves system stability.
Intel – System – 8.3.10207.5567 Intel(R) Dynamic Platform and Thermal Framework Generic Participant - Intel(R) Dynamic Platform and Thermal Framework
8.3.10207.5567 improves system stability.
Intel – System – 8.3.10207.5567 Intel(R) Dynamic Platform and Thermal Framework Manager - Intel(R) Dynamic Platform and Thermal Framework
  • 8.3.10207.5567 improves system stability.
Intel – System – 8.3.10207.5567 Intel(R) Dynamic Platform and Thermal Framework Power Participant – Intel(R) Dynamic Platform and Thermal Framework
  • 8.3.10207.5567 improves system stability.
Intel – System – 8.3.10207.5567 Intel(R) Dynamic Platform and Thermal Framework Processor Participant – Intel(R) Dynamic Platform and Thermal Framework
  • 8.3.10207.5567 improves system stability.
Intel – System – 30.15063.6.6082 Intel(R) Imaging Signal Processor 2500 – System devices
  • 30.15063.6.6082 improves system stability.
Intel – System – 11.7.0.1057 Intel(R) Management Engine Interface – System devices
  • 11.7.0.1057 improves system stability.
Intel Corporation – System – 30.100.1725.1 Intel(R) Serial IO GPIO Host Controller – System devices
  • 30.100.1725.1 improves system stability.
Intel Corporation – System – 30.100.1725.1 Intel(R) Serial IO 12C Host Controller – System devices
  • 30.100.1725.1 improves system stability.
Intel Corporation – System – 30.100.1725.1 Intel(R) Serial IO UART Host Controller – System devices
  • 30.100.1725.1 improves system stability.
Intel(R) Corporation – System – 9.21.0.3347 Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller – System devices
  • 9.21.0.3347 improves system stability.
Intel(R) Corporation – System – 9.21.0.3347 Intel(R) Smart Sound Technology (Intel(R) SST) OED – System devices
  • 9.21.0.3347 improves system stability.
Intel Corporation – System – 30.15063.6.6082 Microsoft Camera Front– System devices
  • 30.15063.6.6082 improves system stability.
Intel Corporation – System – 30.15063.6.6082 Microsoft IR Camera Front – System devices
  • 30.15063.6.6082 improves system stability.
Surface – System – 2.0.546.0 Surface Integration – System devices
  • 2.0.546.0 improves system stability.

May 2018 updates

May 15 release

The following update is available for all Surface Laptop (1st Gen) devices on Windows 10 April 2018 Update.

Windows Update History Name Device Manager Name
Surface – Firmware – 135.2139.257.0 Surface System Aggregator – Firmware
  • 135.2139.257.0 improves docking compatibility.

May 10 release

The following update is available for all Surface Laptop devices on Windows 10 April 2018 Update.

Windows Update History Name Device Manager Name
Surface – System – 2.0.545.0 Surface Integration – System devices
  • 2.0.545.0 improves hibernation on Windows 10 April 2018 Update.

February 2018 updates

February 28 release

The following update is available for all Surface Laptop devices.

Windows Update History Name Device Manager Name
Surface – Firmware – 135.2114.3.0 Surface System Aggregator Firmware – Firmware
  • 135.2114.3.0 improves battery stability.

January 2018 updates

January 10 release

The following update is available for all Surface Laptop devices.

Windows Update History Name Device Manager Name
Surface – Firmware – 136.1932.789.0 Surface UEFI – Firmware
  • 136.1932.789.0 resolves potential security vulnerabilities, including Microsoft security advisory 180002.

October 2017 updates

October 18 release

The following update is available for Surface Laptop (1st Gen) devices on Windows 10.

Windows Update History Name Device Manager Name
Marvell Semiconductor, Inc. driver update for Marvell AVASTAR Bluetooth Radio Adapter Marvell AVASTAR Bluetooth Radio Adapter – Bluetooth
  • 15.68.9120.47 required to support Windows Mixed Reality features.
Intel Corporation driver update for Intel(R) HD Graphics 620 Intel(R) HD Graphics 620 – Display adapters
  • 22.20.16.4749 required to support Windows Mixed Reality features.
Surface driver update for Surface Keyboard Surface Keyboard – Firmware
  • 135.1713.0.0 improves keyboard safe-mode experience.
Surface driver update for Surface System Aggregator Surface System Aggregator – Firmware
  • 135.1704.1.0 improves system stability.
Surface driver update for Surface Trackpad Surface Trackpad – Firmware
  • 2.122.2683.0.0 improves two-finger scrolling.
Surface driver update for Surface UEFI Surface UEFI – Firmware
  • 136.1736.769.0 improves system stability.
Surface driver update for Surface Dock Integration Surface Dock Integration – Human Interface Devices
  • 1.0.6.0 improves Surface Dock stability.
Marvell Semiconductor, Inc. driver update for Marvell AVASTAR Wireless-AC Network Controller Marvell AVASTAR Wireless - AC Network Controller – Network adapters
  • 15.68.9120.47 required to support Windows Mixed Reality features.
Intel Corporation driver update for Intel(R) Display Audio Intel(R) Display Audio – Sound, video, and game controller
  • 10.22.1.100 required to support Windows Mixed Reality features.
Surface – System – 1.1.1199.0 Surface Storage Firmware Update – System device
  • 1.1.1199.0 improves system stability.
Surface driver update for Surface Integration Service Device Surface Integration Service Device – System device
  • 1.0.801.0 improves system stability.
Surface driver update for Surface Integration Surface Integration – System device
  • 2.0.535.0 improves keyboard safe-mode experience.
Surface driver update for Surface Dock Firmware Update Surface Dock Firmware Update – System device
  • 1.2.6.0 improves Surface Dock update installation and DisplayPort stability.

Additional steps for Surface Laptop (1st Gen)

We are listening, and quality is a top priority. We want to let you know about additional information and steps that may be required after installing the latest update.

  • We recommend that you restart your Surface to complete any remaining part of the installation. To restart your device, select Start, and then select Power > Restart. If you still feel that your Surface device is not working correctly, visit our help page for Surface devices, choose how you would like to get support, enter what you need assistance with, and then follow the recommended help or articles.