Floppy Disk is Not Accessible, Not Formatted, or Not Recognized by Windows

Article translations Article translations
Article ID: 140060 - View products that this article applies to.
This article was previously published under Q140060
Expand all | Collapse all

SYMPTOMS

When you access a floppy disk, you may receive one of the following error messages:
A:\ is not accessible.
The device is not ready.
-or-
Disk is not formatted
The disk in drive A is not formatted.
Do you want to format it now?
-or-
STOP: The disk media is not recognized, it may not be formatted.
The same disk may work correctly with MS-DOS or Windows 95, or after you re-format the disk with Windows 98, Windows Millennium Edition, Windows NT, Windows 2000, Windows XP, or Windows Server 2003.

CAUSE

This problem occurs on disks that do not contain a media descriptor byte in the BIOS parameter block (BPB) of the boot sector. Some older preformatted floppy disks do not contain a media descriptor byte. Older product disks may also not have the media descriptor byte.

The media descriptor indicates the type of medium currently in a drive. With MS-DOS and Windows 95, you do not have to set the media descriptor byte. Therefore this problem does not occur with these older operating systems.

The media descriptor byte is located in the BPB of the boot sector at offset 21 (15h) and in the first byte of each FAT on the disk.

RESOLUTION

To resolve this problem, re-format the floppy disk with Windows 98, Windows Millennium Edition, Windows NT, Windows 2000, Windows XP, or Windows Server 2003.

WORKAROUND

Warning: This workaround is for advanced users only. This workaround involves using a disk sector editor to modify the media descriptor byte on the floppy disk. Misuse of a disk sector editor may make all the data on the drive or volume permanently inaccessible. Disk sector editors function at a level "below" the file system, so the typical checks for maintaining disk consistency do not apply. This provides you direct access to every byte on the physical disk regardless of access credentials. Therefore, you can damage or permanently overwrite critical on-disk data structures. Use this workaround at your own risk.

To work around this problem, use a disk sector editor to change the BPB media descriptor byte to the appropriate value. For example, you can use the DiskProbe tool to do this on a Windows NT 4.0-based, Windows 2000-based, Windows XP-based, or Windows Server 2003-based computer. DiskProbe (Dskprobe.exe) is included with the Windows Support Tools for Windows XP Professional and Windows XP 64-Bit Edition, the Windows 2000 Support Tools, and Windows NT 4.0 Resource Kit Support Tools.

The following table lists the most common media descriptor bytes:
   Byte   Capacity   Media Size and Type
   -------------------------------------------------

   F0     2.88 MB    3.5-inch, 2-sided, 36-sector
   F0     1.44 MB    3.5-inch, 2-sided, 18-sector
   F9     720K       3.5-inch, 2-sided, 9-sector
   F9     1.2 MB     5.25-inch, 2-sided, 15-sector
   FD     360K       5.25-inch, 2-sided, 9-sector
   FF     320K       5.25-inch, 2-sided, 8-sector
   FC     180K       5.25-inch, 1-sided, 9-sector
   FE     160K       5.25-inch, 1-sided, 8-sector
   FE     250K       8-inch, 1-sided, single-density
   FD     500K       8-inch, 2-sided, single-density
   FE     1.2 MB     8-inch, 2-sided, double-density
   F8     -----      Hard disk
				
The BPB media descriptor byte is located in sector 0 of the disk, and looks similar to this:
   addr  data:
   0000  EB 3C 90 4D 53 44 4F 53 35 2E 30 00 02 01 01 00
   0010  02 E0 00 40 0B F0 09 00 12 00 02 00 00 00 00 00

                        xx <---- This byte above XX is the media descriptor
                                 byte and is at offset hexadecimal 21 (15h).
				

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301423 HOW TO: Install the Windows 2000 Support Tools to a Windows 2000 Server-Based Computer
306794 How to Install the Support Tools from the Windows XP CD-ROM
206848 Windows NT Service Pack 4.0 Tools Not Included on CD-ROM

Properties

Article ID: 140060 - Last Review: December 3, 2007 - Revision: 4.7
APPLIES TO
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
kbother KB140060

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com