A print job is stuck in the printer queue of the Windows NT print server
and cannot be deleted.
To remove the print job, follow these steps. On the print server:
- Close Print Manager in Windows NT 3.5x. Close the Printers Folder in
Windows NT 4.0.
- In Control Panel, double-click the Services icon, click the Spooler
Service, and then click Stop. If you are using TCP/IP Printing
Services, click it and then click Stop.
- Delete the *.spl and *.shd files that show the approximate time and
date of the print job causing the problem. They are in the
NOTE: In some cases, Windows NT may not allow the *.spl file(s) to be
deleted or renamed. Renaming the *.shd file and restarting the
spooler service may be enough to clear the problem.
- Restart the services stopped in step 2.
With corrupt or too many .spl and .shd files, a Dr. Watson or Application
Error in Spools may also occur.
For additional information, please see the following article in the
Microsoft Knowledge Base:
TITLE : Application Error in SPOOLSS.EXE When Printing
Article ID: 162365 - Last Review: November 1, 2006 - Revision: 2.1
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0 Standard Edition