Article ID: 197094 - View products that this article applies to.
This article was previously published under Q197094
For a Microsoft Outlook 98 (CW) version of this article, see 185397
If you send a message by accident, you can try to recall the message from the recipients by using the Recall This Message feature in Microsoft Outlook. The message recall feature lets you recall, replace, or delete messages that you have sent.
Message recall is not successful if one or more of the following conditions are true:
Message recall and Outlook Cached Exchange ModeWhen you configure Outlook to connect to a Microsoft Exchange server mailbox, you have the option to use Cached Exchange Mode. Starting with Outlook 2007, Outlook uses an enhanced process for incoming email messages. As part of this enhanced process, Outlook 2007 and Outlook 2010 synchronize items in a folder starting with the most recent items. If your Outlook client is configured to use Cached Exchange Mode, and you are offline (not connected), when you next connect to your Exchange server mailbox, email messages are processed from newest to the oldest. If you received an email message and a message recall while you were offline, when you connect, Outlook tries to processes the recall message before the original message is synchronized. In this scenario, the message recall fails.
How to recall a messageTo recall or replace a message, follow these steps:
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