Article ID: 2006076 - View products that this article applies to.
On a computer that is running Windows 7, you cannot change the Screen refresh rate for certain monitors. Specifically, this behavior occurs on monitors that report a TV-compatible timing of 59.94Hz, but not 60Hz.
Certain monitors report a TV-compatibility timing of 59.94Hz. Therefore, Windows 7 exposes two frequencies, 59Hz and 60Hz, for every resolution that is supported at that timing. The 59Hz setting makes sure that a TV-compatible timing is always available for an application such as Windows Media Center. The 60Hz setting maintains compatibility for applications that expect 60Hz.
In Windows 7, when a user selects 60Hz, the OS stores a value of 59.94Hz. However, 59Hz is shown in the Screen refresh rate in Control Panel, even though the user selected 60Hz.
No action is needed.
This behavior is by design for monitors and TVs that report only 59.94Hz but not 60Hz. Both 59Hz and 60Hz are translated to 59.94Hz before these values are sent to the driver. Therefore, the display is identical at 59Hz and 60Hz.
This KB article describes the case in which a monitor or TV reports 59.94Hz. However, this issue also occurs for monitors or TVs that report the following TV-compatible timings:
Steps to reproduce the problem
The Monitor tab still shows 59 Hertz.
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