Terminal Server License Server/Remote Desktop License Server Only Issuing Temporary Licenses and Event ID 17 Logged

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Article ID: 2021885 - View products that this article applies to.
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Symptoms

Your Terminal Server license server or Remote Desktop license server issues only temporary client access licenses (CALs). Event 17 is logged in the System log when the Terminal Services Licensing/Remote Desktop Licensing service is restarted or when the computer is restarted. The event continues to be logged even after you try to reactivate the license server.

Event Type: Warning
Event Source: TermServLicensing
Event Category: None
Event ID: 17
Date: 3/17/2010
Time: 3:14:13 AM
User: N/A
Computer: LS01
Description:
One or more Terminal Server Licensing certificates on server LS01 are corrupt. Terminal Server Licensing will only issue temporary licenses until the server is reactivated. See Terminal Server Licensing help topic for more information.

After you start receiving Event ID 17, any interaction with the Microsoft Clearinghouse except for reactivation generates the following error message, as specific to the system.

Windows Server 2008 R2 Activate Server wizard

The RD License Manager encountered an internal error from the license server. Message Number: 0xc0110011

Windows Server 2008 and Windows Server 2003 Activate Server wizard

The License Server Activation Wizard encountered an internal error from the license server
Message Number: 0xc0110011

Additionally, the license server is deactivated. Deactivation occurs only on license servers that are connected to the Internet and that have the connection method set to Automatic. After the license server becomes deactivated, Event ID 38 is also logged.

Event Type: Error
Event Source: TermServLicensing
Event Category: None
Event ID: 38
Date: 3/17/2010
Time: 3:15:32 AM
User: N/A
Computer:
Description:
Can't generate a license for client because of error 'Can't add certificate to store, error c0010020.'

This issue affects Windows Server 2008 R2, Windows Server 2008, and Windows Server 2003 license servers that were activated by using the Automatic connection method.

Cause

This issue occurs because a certificate that is part of the digital certificate chain expires.

When a TS Licensing server or an RD Licensing server is activated by using the automatic connection method, Microsoft Clearinghouse sends the server a digital certificate chain that validates the ownership and identity of the server. On February 26, 2010, a certificate that was part of this digital certificate chain expired. However, the TS Licensing server or the RD Licensing server interprets the expired certificate as a corrupted certificate. Therefore, an instance of the event that has Event ID 17 is logged.

Resolution

More Information

For more information about the licensing of Windows Server 2008 Terminal Services, visit the following Microsoft Download Center website:

Licensing Windows Server 2008 Terminal Services

For more information about the licensing of Remote Desktop Services (RDS, formally known as Terminal Services in Windows Server 2008) in Windows Server 2008 R2, visit the following Microsoft website:

Windows Server and Cloud Platform (Windows Server 2008 R2 - How to Buy)

Properties

Article ID: 2021885 - Last Review: February 8, 2012 - Revision: 12.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Datacenter without Hyper-V
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft Windows Server 2003 Service Pack 2
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
KB2021885

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