Symptoms
Consider the following scenario:
-
You create a backup copy of the Windows Server 2008 operating system or of the Windows Vista operating system.
-
You start Microsoft Windows Preinstall Environment (Windows PE) 3.0 on a computer.
-
You run a third-party Automated System Recovery (ASR) application to restore Windows Server 2008 or Windows Vista on the computer.
In this scenario, the restore operation fails.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
There are no prerequisites
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows PE 3.0 file information notes
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows PE 3.0" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows PE 3.0
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml |
Not applicable |
2,776 |
10-Jun-2009 |
21:47 |
Not applicable |
|
Eventcls.dll |
6.1.7600.16385 |
16,896 |
14-Jul-2009 |
01:15 |
x86 |
|
Vssapi.dll |
6.1.7600.20741 |
1,128,448 |
23-Jun-2010 |
07:54 |
x86 |
|
Vsstrace.dll |
6.1.7600.20741 |
56,320 |
23-Jun-2010 |
07:54 |
x86 |
For all supported x64-based versions of Windows PE 3.0
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml |
Not applicable |
2,776 |
10-Jun-2009 |
21:08 |
Not applicable |
|
Eventcls.dll |
6.1.7600.16385 |
16,384 |
14-Jul-2009 |
01:40 |
x64 |
|
Vssapi.dll |
6.1.7600.20741 |
1,753,600 |
23-Jun-2010 |
08:19 |
x64 |
|
Vsstrace.dll |
6.1.7600.20741 |
76,800 |
23-Jun-2010 |
08:19 |
x64 |
For all supported IA-64-based versions of Windows PE 3.0
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml |
Not applicable |
2,776 |
10-Jun-2009 |
21:14 |
Not applicable |
|
Eventcls.dll |
6.1.7600.16385 |
31,232 |
14-Jul-2009 |
01:46 |
IA-64 |
|
Vssapi.dll |
6.1.7600.20741 |
2,514,432 |
23-Jun-2010 |
09:53 |
IA-64 |
|
Vsstrace.dll |
6.1.7600.20741 |
123,904 |
23-Jun-2010 |
09:53 |
IA-64 |
Workaround
To work around this issue, perform the restore operation in Windows PE 2.1 environment.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about how to use Volume Shadow Copy Service (VSS) ASR application to perform system recovery, visit the following Microsoft website:
How to use the VSS ASR application for system recoveryFor more information about Windows PE, visit the following website:
General information about Windows PEFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows PE 3.0
Additional files for all supported x86-based versions of Windows PE 3.0
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,880 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
X86_25fc7fbb43bc71b987734df5ac65d480_31bf3856ad364e35_6.1.7600.20741_none_fb7620039ca7e5b6.manifest |
|
File version |
Not applicable |
|
File size |
694 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_d56e1578fc1602de.manifest |
|
File version |
Not applicable |
|
File size |
12,389 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:24 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows PE 3.0
|
File name |
Amd64_78ebec17cb9f6fb08348f638d21e6e42_31bf3856ad364e35_6.1.7600.20741_none_4fd03bee333a533a.manifest |
|
File version |
Not applicable |
|
File size |
1,038 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
Amd64_cd524ea83ae113ca33f22adc302c32bc_31bf3856ad364e35_6.1.7600.20741_none_b362264800266ca5.manifest |
|
File version |
Not applicable |
|
File size |
698 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
Amd64_db27a3b9a2106db2c72a563fb2f385c5_31bf3856ad364e35_6.1.7600.20741_none_6af0bca2ffd19880.manifest |
|
File version |
Not applicable |
|
File size |
698 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_318cb0fcb4737414.manifest |
|
File version |
Not applicable |
|
File size |
12,393 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:27 |
|
Platform |
Not applicable |
|
|
|
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
2,114 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_3be15b4ee8d4360f.manifest |
|
File version |
Not applicable |
|
File size |
11,453 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:27 |
|
Platform |
Not applicable |
Additional files for all supported IA-64-based versions of Windows PE 3.0
|
File name |
Ia64_b068f97b4192c2b60545d6febfc0442e_31bf3856ad364e35_6.1.7600.20741_none_99af44c375b833ef.manifest |
|
File version |
Not applicable |
|
File size |
696 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
Ia64_db27a3b9a2106db2c72a563fb2f385c5_31bf3856ad364e35_6.1.7600.20741_none_0ed3c51547723046.manifest |
|
File version |
Not applicable |
|
File size |
697 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
Ia64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_d56fb96efc140bda.manifest |
|
File version |
Not applicable |
|
File size |
12,391 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,690 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
|
|
|
|
File name |
Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7600.20741_none_3be15b4ee8d4360f.manifest |
|
File version |
Not applicable |
|
File size |
11,453 |
|
Date (UTC) |
23-Jun-2010 |
|
Time (UTC) |
11:21 |
|
Platform |
Not applicable |
