Duplicate emails are sent unexpectedly from servers that contain the Async Service for Microsoft Dynamics CRM 4.0

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Article ID: 2249156 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You install multiple platform servers that contain the Async Service for Microsoft Dynamics CRM 4.0. The servers have the Read Committed Snapshot Isolation (RCSI) feature enabled. When you perform a Bulk Email operation in this scenario, you notice that duplicate emails are sent unexpectedly from each server running the Async Service.

*Though title and symptoms here describes particular issue as Bulk Email operation, any Asynchronous Jobs, like Data Import, are also subjects to be affected by this.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


Note This problem was originally fixed in Update Rollup 12 for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2028381 Update Rollup 12 for Microsoft Dynamics CRM 4.0 is available
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

To enable this hotfix on the computer that is running Microsoft Dynamics CRM 4.0, follow these steps:

  1. Under the
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
    registry subkey on the Microsoft Dynamics CRM server, add the following DWORD registry entry:
    AsyncDBAppLock
  2. Set the value of the registry entry that you just added to 1.
  3. Restart the Async service.


You can also work around the issue if you use one of the following methods:
  • Disable the Async Service on all servers except one.
  • Disable the Read Committed Snapshot Isolation (RCSI) feature.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 2249156 - Last Review: March 16, 2012 - Revision: 6.1
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbexpertiseinter kbmbsmigrate kbsurveynew KB2249156

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