The stylus or the touchscreen does not work after you close and then open the lid on a Tablet PC that is running Windows 7

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Article ID: 2257924 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario: 
  • You have a Tablet PC that is running Windows 7.
  • You use the stylus or the touchscreen in an application on the Tablet PC. For example, you draw a line in Microsoft Paint or in an ink-aware application.
  • You close and then open the lid of the Tablet PC.
  • You use the stylus or the touchscreen in an application again. For example, you draw a line in Microsoft Paint or in the ink-aware application again.
  • You close Microsoft Paint and try to use the stylus or the touchscreen to open a new ink-aware application.
In this scenario, the stylus or the touchscreen does not work as expected.

Notes

  • The stylus or the touchscreen works before you close the application.
  • If you open Task Manager on the Tablet PC, the Tablet PC Input service is stopped after you close the application.
  

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for applying this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24016-Jul-201009:46Not applicable
Tabsvc.dll6.1.7600.1663773,21616-Jul-201009:36x86
Wisptis.exe6.1.7600.16637334,33616-Jul-201009:36x86
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24016-Jul-201010:36Not applicable
Tabsvc.dll6.1.7600.2075673,21616-Jul-201010:25x86
Wisptis.exe6.1.7600.20756334,33616-Jul-201010:20x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24016-Jul-201010:25Not applicable
Tabsvc.dll6.1.7600.1663792,67216-Jul-201010:15x64
Wisptis.exe6.1.7600.16637405,50416-Jul-201010:15x64
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24016-Jul-201011:04Not applicable
Tabsvc.dll6.1.7600.2075692,67216-Jul-201010:50x64
Wisptis.exe6.1.7600.20756405,50416-Jul-201010:45x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,623
Date (UTC)16-Jul-2010
Time (UTC)13:45
PlatformNot applicable
File nameX86_0790ed5714b360135698e2873b045fef_31bf3856ad364e35_6.1.7600.16637_none_9f6fe37ebce52f48.manifest
File versionNot applicable
File size716
Date (UTC)16-Jul-2010
Time (UTC)13:45
PlatformNot applicable
File nameX86_2f28df2b845047b9f8fa77f06b8ff323_31bf3856ad364e35_6.1.7600.20756_none_cccac3e8219622cb.manifest
File versionNot applicable
File size716
Date (UTC)16-Jul-2010
Time (UTC)13:45
PlatformNot applicable
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7600.16637_none_d11eb87e3df719dd.manifest
File versionNot applicable
File size85,862
Date (UTC)16-Jul-2010
Time (UTC)10:02
PlatformNot applicable
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7600.20756_none_d191b5275725d832.manifest
File versionNot applicable
File size85,862
Date (UTC)16-Jul-2010
Time (UTC)10:59
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_615afe05e939ca65eb99a868e6572ffe_31bf3856ad364e35_6.1.7600.20756_none_591e1de9385482f9.manifest
File versionNot applicable
File size720
Date (UTC)16-Jul-2010
Time (UTC)13:45
PlatformNot applicable
File nameAmd64_8269276b4686383d5a07fff5a56d1815_31bf3856ad364e35_6.1.7600.16637_none_54ba6e8c6dd04a9f.manifest
File versionNot applicable
File size720
Date (UTC)16-Jul-2010
Time (UTC)13:45
PlatformNot applicable
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7600.16637_none_2d3d5401f6548b13.manifest
File versionNot applicable
File size86,198
Date (UTC)16-Jul-2010
Time (UTC)11:02
PlatformNot applicable
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7600.20756_none_2db050ab0f834968.manifest
File versionNot applicable
File size86,198
Date (UTC)16-Jul-2010
Time (UTC)11:42
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,849
Date (UTC)16-Jul-2010
Time (UTC)13:45
PlatformNot applicable

Properties

Article ID: 2257924 - Last Review: August 23, 2010 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2257924

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