"Error – Sent to Printer" error when you try to send a large print job to a Web Services for Devices-based printer in Windows Server 2008 R2 or in Windows 7

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Article ID: 2276594 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 R2 or Windows 7.
  • You connect a Web Services for Devices-based printer to the computer. The printer has a slow data connection.
  • You try to send a large print job to the Web Services for Devices-based printer.
In this scenario, the print job fails, and you receive the following error message:
Error – Sent to Printer.

CAUSE

This issue occurs because the print job times out after a hard-coded time limit of 5 minutes is exceeded. Therefore, the WSDMON port monitor cannot send all the data for the print job to the printer, and the print job fails.

RESOLUTION

After you install this hotfix, the hard-coded time limit of 5 minutes is removed. Therefore, the print job does not time out after 5 minutes. Additionally, the user can cancel the print job while the WSDMON port monitor sends the print job to the printer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Note You can stop the print spooler service before you install the hotfix package to avoid restarting.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wsdmon.dll6.1.7600.16740185,34415-Jan-201105:40x86
Wsdmon.dll6.1.7600.20881185,34415-Jan-201105:37x86
Wsdmon.dll6.1.7601.17543185,34415-Jan-201105:55x86
Wsdmon.dll6.1.7601.21642185,34415-Jan-201105:35x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wsdmon.dll6.1.7600.16740225,28015-Jan-201106:20x64
Wsdmon.dll6.1.7600.20881225,28015-Jan-201106:22x64
Wsdmon.dll6.1.7601.17543225,28015-Jan-201111:16x64
Wsdmon.dll6.1.7601.21642225,28015-Jan-201106:23x64
Wsdmon.dll6.1.7600.16740185,34415-Jan-201105:40x86
Wsdmon.dll6.1.7600.20881185,34415-Jan-201105:37x86
Wsdmon.dll6.1.7601.17543185,34415-Jan-201105:55x86
Wsdmon.dll6.1.7601.21642185,34415-Jan-201105:35x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wsdmon.dll6.1.7600.16740538,62415-Jan-201105:12IA-64
Wsdmon.dll6.1.7600.20881538,62415-Jan-201105:16IA-64
Wsdmon.dll6.1.7601.17543538,62415-Jan-201104:57IA-64
Wsdmon.dll6.1.7601.21642538,62415-Jan-201105:15IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,297
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameX86_01d7847f0288fa95895978e472809d29_31bf3856ad364e35_6.1.7600.20881_none_17ac5ed76a758824.manifest
File versionNot applicable
File size711
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameX86_13e6213e8c18cf383caee2bcca3d2a8f_31bf3856ad364e35_6.1.7601.17543_none_40b52faa97d26496.manifest
File versionNot applicable
File size711
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameX86_2c13dfb751ea333c0ddbcfa3e5c30030_31bf3856ad364e35_6.1.7600.16740_none_8ece55dc40334e5d.manifest
File versionNot applicable
File size711
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameX86_3a53a777773bde2cac17c1ea59fc6940_31bf3856ad364e35_6.1.7601.21642_none_0f8e87dc89bccdfa.manifest
File versionNot applicable
File size711
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.16740_none_16cfe02740d0dced.manifest
File versionNot applicable
File size3,568
Date (UTC)15-Jan-2011
Time (UTC)06:18
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.20881_none_172f3d8c5a0e05d2.manifest
File versionNot applicable
File size3,568
Date (UTC)15-Jan-2011
Time (UTC)06:06
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.17543_none_18b93e0b3df494de.manifest
File versionNot applicable
File size3,568
Date (UTC)15-Jan-2011
Time (UTC)06:30
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.21642_none_1941da8c57131b51.manifest
File versionNot applicable
File size3,568
Date (UTC)15-Jan-2011
Time (UTC)06:04
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_01d7847f0288fa95895978e472809d29_31bf3856ad364e35_6.1.7600.20881_none_73cafa5b22d2f95a.manifest
File versionNot applicable
File size713
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameAmd64_13e6213e8c18cf383caee2bcca3d2a8f_31bf3856ad364e35_6.1.7601.17543_none_9cd3cb2e502fd5cc.manifest
File versionNot applicable
File size713
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameAmd64_1a1a93da4c09f00d0a2a2dca3c2b21c4_31bf3856ad364e35_6.1.7600.16740_none_2d9a5a05aef110d4.manifest
File versionNot applicable
File size715
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameAmd64_2c13dfb751ea333c0ddbcfa3e5c30030_31bf3856ad364e35_6.1.7600.16740_none_eaecf15ff890bf93.manifest
File versionNot applicable
File size713
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameAmd64_3a53a777773bde2cac17c1ea59fc6940_31bf3856ad364e35_6.1.7601.21642_none_6bad2360421a3f30.manifest
File versionNot applicable
File size713
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameAmd64_8e0b3a7aad5993c479dcac77d287e443_31bf3856ad364e35_6.1.7601.17543_none_41ff29f9ecbad4d7.manifest
File versionNot applicable
File size715
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameAmd64_e60094c3e260a4adf425f6391186ea35_31bf3856ad364e35_6.1.7601.21642_none_94c730aabd118ae9.manifest
File versionNot applicable
File size715
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameAmd64_e98a5870a94ccb48e8c52ef36a748a14_31bf3856ad364e35_6.1.7600.20881_none_2522bf0bd90d149e.manifest
File versionNot applicable
File size715
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.16740_none_72ee7baaf92e4e23.manifest
File versionNot applicable
File size3,572
Date (UTC)15-Jan-2011
Time (UTC)06:59
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.20881_none_734dd910126b7708.manifest
File versionNot applicable
File size3,572
Date (UTC)15-Jan-2011
Time (UTC)06:59
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.17543_none_74d7d98ef6520614.manifest
File versionNot applicable
File size3,572
Date (UTC)15-Jan-2011
Time (UTC)13:28
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.21642_none_756076100f708c87.manifest
File versionNot applicable
File size3,572
Date (UTC)15-Jan-2011
Time (UTC)07:01
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,161
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.16740_none_16cfe02740d0dced.manifest
File versionNot applicable
File size3,568
Date (UTC)15-Jan-2011
Time (UTC)06:18
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.20881_none_172f3d8c5a0e05d2.manifest
File versionNot applicable
File size3,568
Date (UTC)15-Jan-2011
Time (UTC)06:06
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.17543_none_18b93e0b3df494de.manifest
File versionNot applicable
File size3,568
Date (UTC)15-Jan-2011
Time (UTC)06:30
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.21642_none_1941da8c57131b51.manifest
File versionNot applicable
File size3,568
Date (UTC)15-Jan-2011
Time (UTC)06:04
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_160b9f0c43e9f02593657b04498f87e4_31bf3856ad364e35_6.1.7601.17543_none_acab0dd465a6fe12.manifest
File versionNot applicable
File size713
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameIa64_afcf527aa6a9243d41c62a32dd7b5764_31bf3856ad364e35_6.1.7600.20881_none_0910f81592627b92.manifest
File versionNot applicable
File size713
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameIa64_b3f936bd70d1f207ed46269dc5a9615b_31bf3856ad364e35_6.1.7601.21642_none_91b76e4b297f7f33.manifest
File versionNot applicable
File size713
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameIa64_ca1ffcf6f24044948d073f732224a593_31bf3856ad364e35_6.1.7600.16740_none_297f8c750ffdf44a.manifest
File versionNot applicable
File size713
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable
File nameIa64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.16740_none_16d1841d40cee5e9.manifest
File versionNot applicable
File size3,570
Date (UTC)15-Jan-2011
Time (UTC)06:58
PlatformNot applicable
File nameIa64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.20881_none_1730e1825a0c0ece.manifest
File versionNot applicable
File size3,570
Date (UTC)15-Jan-2011
Time (UTC)06:50
PlatformNot applicable
File nameIa64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.17543_none_18bae2013df29dda.manifest
File versionNot applicable
File size3,570
Date (UTC)15-Jan-2011
Time (UTC)07:06
PlatformNot applicable
File nameIa64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.21642_none_19437e825711244d.manifest
File versionNot applicable
File size3,570
Date (UTC)15-Jan-2011
Time (UTC)06:58
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)17-Jan-2011
Time (UTC)22:00
PlatformNot applicable

Properties

Article ID: 2276594 - Last Review: August 16, 2011 - Revision: 2.1
APPLIES TO
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2276594

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