Device Manager does not display a Bluetooth device in Windows 7 or in Windows Server 2008 R2

Article translations Article translations
Article ID: 2319435 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You connect a USB composite device to a computer that is running Windows 7 or Windows Server 2008 R2.
  • The USB composite device contains one Bluetooth device and some other devices.
  • The interface of the Bluetooth device is not the first interface in the USB composite device.
In this scenario, Device Manager does not display the Bluetooth device.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack (SP1)

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bthport.sys6.1.7600.16740393,21615-Jan-201104:04x86
Bthusb.sys6.1.7600.1674060,41615-Jan-201104:04x86
Bthport.sys6.1.7600.20882393,21617-Jan-201103:55x86
Bthusb.sys6.1.7600.2088260,41617-Jan-201103:55x86
Bthport.sys6.1.7601.17544393,21617-Jan-201104:08x86
Bthusb.sys6.1.7601.1754460,41617-Jan-201104:08x86
Fsquirt.exe6.1.7601.17514219,64820-Nov-201012:17x86
Bthport.sys6.1.7601.21642393,21615-Jan-201104:01x86
Bthusb.sys6.1.7601.2164260,41615-Jan-201104:01x86
Fsquirt.exe6.1.7601.17514219,64820-Nov-201012:17x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bthport.sys6.1.7600.16740552,44815-Jan-201104:29x64
Bthusb.sys6.1.7600.1674080,38415-Jan-201104:29x64
Bthport.sys6.1.7600.20882552,44817-Jan-201104:24x64
Bthusb.sys6.1.7600.2088280,38417-Jan-201104:23x64
Bthport.sys6.1.7601.17544552,96017-Jan-201109:01x64
Bthusb.sys6.1.7601.1754480,38417-Jan-201109:01x64
Fsquirt.exe6.1.7601.17514229,37620-Nov-201013:24x64
Bthport.sys6.1.7601.21642552,96015-Jan-201104:33x64
Bthusb.sys6.1.7601.2164280,38415-Jan-201104:33x64
Fsquirt.exe6.1.7601.17514229,37620-Nov-201013:24x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate-bf.mum
File versionNot applicable
File size2,234
Date (UTC)17-Jan-2011
Time (UTC)21:27
PlatformNot applicable
File nameX86_bth.inf_31bf3856ad364e35_6.1.7600.16740_none_724160351cc8d32b.manifest
File versionNot applicable
File size3,492
Date (UTC)17-Jan-2011
Time (UTC)21:30
PlatformNot applicable
File nameX86_bth.inf_31bf3856ad364e35_6.1.7600.20882_none_72a1bde436051567.manifest
File versionNot applicable
File size3,492
Date (UTC)17-Jan-2011
Time (UTC)21:30
PlatformNot applicable
File nameX86_bth.inf_31bf3856ad364e35_6.1.7601.17544_none_742bbe6319eba473.manifest
File versionNot applicable
File size3,492
Date (UTC)17-Jan-2011
Time (UTC)21:30
PlatformNot applicable
File nameX86_bth.inf_31bf3856ad364e35_6.1.7601.21642_none_74b35a9a330b118f.manifest
File versionNot applicable
File size3,492
Date (UTC)17-Jan-2011
Time (UTC)21:30
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_bth.inf_31bf3856ad364e35_6.1.7600.16740_none_ce5ffbb8d5264461.manifest
File versionNot applicable
File size3,496
Date (UTC)17-Jan-2011
Time (UTC)21:27
PlatformNot applicable
File nameAmd64_bth.inf_31bf3856ad364e35_6.1.7600.20882_none_cec05967ee62869d.manifest
File versionNot applicable
File size3,496
Date (UTC)17-Jan-2011
Time (UTC)21:27
PlatformNot applicable
File nameAmd64_bth.inf_31bf3856ad364e35_6.1.7601.17544_none_d04a59e6d24915a9.manifest
File versionNot applicable
File size3,496
Date (UTC)17-Jan-2011
Time (UTC)21:27
PlatformNot applicable
File nameAmd64_bth.inf_31bf3856ad364e35_6.1.7601.21642_none_d0d1f61deb6882c5.manifest
File versionNot applicable
File size3,496
Date (UTC)17-Jan-2011
Time (UTC)21:27
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size2,250
Date (UTC)17-Jan-2011
Time (UTC)21:27
PlatformNot applicable

Properties

Article ID: 2319435 - Last Review: April 13, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2319435

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com