The Telephony MMC snap-in crashes in Windows Server 2008 or in Windows Server 2008 R2 when you edit users for a line device

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Article ID: 2378944 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 or Windows Server 2008 R2.
  • You select a line device under a telephony service provider in the Telephony Microsoft Management Console (MMC) snap-in (Tapimgmt.msc).
  • You try to add a user for the line device.
In this scenario, the Telephony MMC snap-in crashes.

CAUSE

This issue occurs because the Telephony MMC snap-in uses a wrong buffer length to copy data to memory. This makes some memory data invalid. The Telephony MMC snap-in crashes when the invalid data is accessed.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008 R2
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tapimgmt.mscNot applicable41,76104-Mar-201005:48Not applicable
Tapisnap.dll6.0.6001.22748284,67224-Aug-201015:00x86
Tapimgmt.mscNot applicable41,76103-Apr-200920:45Not applicable
Tapisnap.dll6.0.6002.22473285,18424-Aug-201016:27x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tapimgmt.mscNot applicable41,76126-Feb-201004:06Not applicable
Tapisnap.dll6.0.6001.22748426,49624-Aug-201015:33x64
Tapimgmt.mscNot applicable41,76103-Apr-200920:40Not applicable
Tapisnap.dll6.0.6002.22473427,00824-Aug-201017:01x64
Tapimgmt.mscNot applicable41,76104-Mar-201005:48Not applicable
Tapisnap.dll6.0.6001.22748284,67224-Aug-201015:00x86
Tapimgmt.mscNot applicable41,76103-Apr-200920:45Not applicable
Tapisnap.dll6.0.6002.22473285,18424-Aug-201016:27x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tapimgmt.mscNot applicable41,76125-Feb-201007:31Not applicable
Tapisnap.dll6.0.6001.22748846,84824-Aug-201015:01IA-64
Tapimgmt.mscNot applicable41,76103-Apr-200920:41Not applicable
Tapisnap.dll6.0.6002.22473846,84824-Aug-201016:03IA-64
Tapimgmt.mscNot applicable41,76104-Mar-201005:48Not applicable
Tapisnap.dll6.0.6001.22748284,67224-Aug-201015:00x86
Tapimgmt.mscNot applicable41,76103-Apr-200920:45Not applicable
Tapisnap.dll6.0.6002.22473285,18424-Aug-201016:27x86
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tapimgmt.mscNot applicable41,76110-Jun-200920:38Not applicable
Tapisnap.dll6.1.7600.20796428,54409-Sep-201005:32x64
Tapimgmt.mscNot applicable41,76110-Jun-200921:21Not applicable
Tapisnap.dll6.1.7600.20796288,25609-Sep-201004:28x86
For all supported IA-64-based versions of Windows Server 2008 R2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,573
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameX86_535fd5e7e05f93836d0af3e9ceba2ff5_31bf3856ad364e35_6.0.6002.22473_none_38da37122a9e1640.manifest
File versionNot applicable
File size697
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameX86_dfada8aae6ee55d1f9ac77fe9712f72f_31bf3856ad364e35_6.0.6001.22748_none_08618f94c45d79e9.manifest
File versionNot applicable
File size697
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameX86_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6001.22748_none_5e1b70d8f1dfd463.manifest
File versionNot applicable
File size20,473
Date (UTC)24-Aug-2010
Time (UTC)15:15
PlatformNot applicable
File nameX86_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6002.22473_none_5fdc718aef22fea7.manifest
File versionNot applicable
File size20,473
Date (UTC)24-Aug-2010
Time (UTC)16:47
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_6a75f1e06cc7d65c6d54f5ddcc5cb886_31bf3856ad364e35_6.0.6002.22473_none_b6eb6c2e8422b321.manifest
File versionNot applicable
File size1,042
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameAmd64_e168b43828c565507f8c100916f60b6a_31bf3856ad364e35_6.0.6001.22748_none_a62bed4f04ef699a.manifest
File versionNot applicable
File size1,042
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameAmd64_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6001.22748_none_ba3a0c5caa3d4599.manifest
File versionNot applicable
File size20,519
Date (UTC)24-Aug-2010
Time (UTC)15:49
PlatformNot applicable
File nameAmd64_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6002.22473_none_bbfb0d0ea7806fdd.manifest
File versionNot applicable
File size20,519
Date (UTC)24-Aug-2010
Time (UTC)17:21
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,583
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameX86_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6001.22748_none_5e1b70d8f1dfd463.manifest
File versionNot applicable
File size20,473
Date (UTC)24-Aug-2010
Time (UTC)15:15
PlatformNot applicable
File nameX86_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6002.22473_none_5fdc718aef22fea7.manifest
File versionNot applicable
File size20,473
Date (UTC)24-Aug-2010
Time (UTC)16:47
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_5919088aaa89942300b4b64e6f7e824a_31bf3856ad364e35_6.0.6002.22473_none_ac587f8764809b5f.manifest
File versionNot applicable
File size1,040
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameIa64_ff9d2fc3664800c9bc8d72330fc98f18_31bf3856ad364e35_6.0.6001.22748_none_c50d4867d6699001.manifest
File versionNot applicable
File size1,040
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameIa64_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6001.22748_none_5e1d14cef1dddd5f.manifest
File versionNot applicable
File size20,496
Date (UTC)24-Aug-2010
Time (UTC)15:13
PlatformNot applicable
File nameIa64_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6002.22473_none_5fde1580ef2107a3.manifest
File versionNot applicable
File size20,496
Date (UTC)24-Aug-2010
Time (UTC)16:16
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,577
Date (UTC)25-Aug-2010
Time (UTC)05:31
PlatformNot applicable
File nameX86_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6001.22748_none_5e1b70d8f1dfd463.manifest
File versionNot applicable
File size20,473
Date (UTC)24-Aug-2010
Time (UTC)15:15
PlatformNot applicable
File nameX86_microsoft-windows-tapiadmin_31bf3856ad364e35_6.0.6002.22473_none_5fdc718aef22fea7.manifest
File versionNot applicable
File size20,473
Date (UTC)24-Aug-2010
Time (UTC)16:47
PlatformNot applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_01c54a09307e00c02012715687c66d73_31bf3856ad364e35_6.1.7600.20796_none_aef314a080e7521a.manifest
File versionNot applicable
File size1,042
Date (UTC)09-Sep-2010
Time (UTC)07:51
PlatformNot applicable
File nameAmd64_microsoft-windows-tapiadmin_31bf3856ad364e35_6.1.7600.20796_none_ba29ca8c0b7ede61.manifest
File versionNot applicable
File size7,914
Date (UTC)09-Sep-2010
Time (UTC)06:12
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,456
Date (UTC)09-Sep-2010
Time (UTC)07:51
PlatformNot applicable
File nameX86_microsoft-windows-tapiadmin_31bf3856ad364e35_6.1.7600.20796_none_5e0b2f0853216d2b.manifest
File versionNot applicable
File size7,910
Date (UTC)09-Sep-2010
Time (UTC)04:59
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2

Properties

Article ID: 2378944 - Last Review: October 21, 2010 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
    • Windows Server 2008 Foundation
    • Windows Server 2008 Standard without Hyper-V
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Standard
    • Windows Web Server 2008
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbsurveynew kbexpertiseinter KB2378944

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