Article ID: 2387587 - View products that this article applies to.
Expand all | Collapse all

Symptom

When you receive an email message that has an Office attachment, Office reports the file as being corrupted and cannot be opened. You may receive one of the following error messages:

Error message details

Collapse this imageExpand this image
assets folding start collapsed

Excel:
"The file is corrupted and cannot be opened."

Word:
"Word Experienced an error trying to open the file."

PowerPoint:
"PowerPoint found a problem with content in <filename>. PowerPoint can attempt to repair the presentation."
Collapse this imageExpand this image
assets folding end collapsed

Resolution

To fix the "This file is corrupt and cannot be opened” error message use one of the following methods:

Automatically set component security settings back to the default settings

  1. To fix this problem automatically, click the Fix it image below.
  2. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
    Collapse this imageExpand this image
    assets fixit1
    Fix this problem
    Microsoft Fix it 50784
    Collapse this imageExpand this image
    assets fixit2


    Notes:

    • This wizard may be in English only, but the automatic fix also works for other language versions of Windows.
    • If you are not on the computer that has the problem, you can save the Fix it file to a flash drive or a CD and then run it on the computer that has the problem.
Then, go to the "Did this fix the problem?" section.

Let me fix it myself

If you want to manually set component security settings back to the default settings, follow these steps:
  1. Click Start, type dcomcnfg in the Search box, and then click dcomcnfg in the Programs list.
  2. In the navigation pane, expand Component Services, expand Computers, right-click My Computer, and then click Properties.

    Collapse this imageExpand this image
    2704884
  3. Open the Default Properties tab and set the following values:
    • Default Authentication Level: Connect
    • Default Impersonation Level: Identify

      Collapse this imageExpand this image
      2704885
  4. Click OK.

Did this fix the problem?

  • If the problem is fixed, you are finished with this section. If the problem is not fixed, please contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

Properties

Article ID: 2387587 - Last Review: July 12, 2013 - Revision: 8.1
Applies to
  • Microsoft Excel 2010
  • Microsoft Word 2010
  • Microsoft PowerPoint 2010
Keywords: 
kbmsifixme kbfixme kbsmbportal KB2387587

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com