FIX: Advertisement is not scheduled to run on a System Center Configuration Manager 2007 SP2 client if the client computer starts or awakens within the maintenance window

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Article ID: 2392488 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure a maintenance window for a Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) client.
  • You configure an advertisement to run on the client computer within the maintenance window.
  • The client computer starts or awakens from hibernation within the maintenance window.
In this scenario, the advertisement does not run within the maintenance window as scheduled.

CAUSE

The issue is caused by a timing issue between the service window manager and the execution manager. Both the service window manager and the execution manager start when the client computer wakes up within the maintenance window. In this situation, the service window manager posts a service window start event. Because of the timing issue, the execution manager is in its initialization process and misses the service window manager event. Therefore, the advertisement is not scheduled to run within the maintenance window.

RESOLUTION

To resolve this issue, install the hotfix package that is described in the following Microsoft Knowledge Base:
2516517 Task sequence does not run if it has lots of Install Software steps in System Center Configuration Manager 2007 SP2

WORKAROUND

To work around this issue, use one of following methods:
  • Remove the maintenance window for the client.
  • Start or wake up the client computer before the maintenance window starts.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2392488 - Last Review: May 30, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbqfe kbfix kbbug kbexpertiseinter kbsurveynew kbhotfixserver KB2392488

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