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Diagnose and fix the problem automatically

Note If you would rather fix this problem yourself, go to the "Let me fix it myself" section.
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Some icons in the following locations are randomly changed to other icons on a computer that is running Windows XP, Windows Vista, or Windows 7:
  • My Computer
  • Windows Explorer
  • Desktop
  • Quick Launch bar


This issue occurs because the icon cache is not updated correctly.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To fix this problem, follow these steps:
  1. Close all open windows if a Close Open Programs Interaction dialog box is displayed.
  2. Create the Max Cached Icons registry value in the following registry subkey if the registry value does not exist, and then set the registry value to 2000:
  3. Delete IconCache.db that locates in the following path:

    Windows XP
    %userprofile%\Local Settings\Application Data
    Windows Vista or Windows 7
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How the MATS package works to fix this problem

Click here to understand how the MATS package works to fix this problem

Other issues that the MATS package fixes

2394521 Can't empty the Recycle Bin in Windows XP or in Windows Vista
949109 "The file or folder does not exist" error in Windows Vista
934160 "Network or file permission" or "folder does not exist" error
2394740 Can't select multiple items after upgrading from Windows XP to Windows Vista
813711 Changes to the size, view, icon or position of a folder are lost
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


ID Artikel: 2396571 - Kajian Terakhir: 29 Februari 2012 - Revisi: 5.0
Berlaku bagi:
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional for Itanium-based systems
  • Microsoft Windows XP Professional x64 Edition
  • Windows Vista Enterprise 64-bit edition
  • Windows Vista Home Basic 64-bit edition
  • Windows Vista Home Premium 64-bit edition
  • Windows Vista Ultimate 64-bit edition
  • Windows Vista Business
  • Windows Vista Business 64-bit edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Kata kunci: 
kbtshoot kbprb kbexpertisebeginner kbexpertiseinter kbsurveynew kbmatsfixme KB2396571

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