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How to use a "clean startup" to determine whether background programs are interfering with Office for Mac
Article ID: 2398596 - View products that this article applies to.
This article describes how to start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with Microsoft Office for Mac 2011 applications. This kind of startup is known as a "clean startup" or "Safe Boot."
When you start your operating system by using a normal startup, several applications and services start automatically and then run in the background. These programs include basic system processes, antivirus software, system utilities, and other software. These applications and services can sometimes cause interference when you install or run Office for Mac. The steps in this article may help isolate the problem if you receive an error message when you install or start the product or if the application crashes or closes unexpectedly.
This article is intended for the beginning to intermediate computer user.
You may find it helpful to print this article before you follow the steps.
PrerequisitesYou must be logged on as an administrator or as a member of the Administrators group on the computer to perform the methods that this article contains. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network at work, you might have to ask the system administrator for help.
Perform a Safe Boot
To start an Office for Mac application in Safe Boot mode, follow these steps in the order in which they are presented.
Note These steps are for Mac OS X 10.4.x or a later version of the Mac operating system.
Step 1: Restart your computer in Safe Mode
Step 2: Determine whether the problem is resolvedAfter the computer starts, try to start the affected program or installation to determine whether the problem is resolved.
Step 3: Determine what is causing the problemTo do this, follow these steps:
If you determined which item is causing the problem, you may want to contact the manufacturer of the startup item for a newer version or an update.
For more information about Safe Mode and Safe Boot, see the following AppleCare article: