A WIA application crashes when you try to adjust the brightness or contrast of a picture that is scanned in Windows 7, in Windows Server 2008 R2, in Windows Vista or in Windows Server 2008

Article translations Article translations
Article ID: 2403142 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008.
  • You connect the computer to a Web Services on Devices (WSD) scanner.
  • The scanner does not have brightness or contrast adjustment enabled.
  • You scan a picture by using a Windows Image Acquisition (WIA) 1.0 application, such as mspaint.exe.
  • You try to run a Windows Image Acquisition (WIA) 1.0 application, such as mspaint.exe, on the computer to scan a picture.
  • You click From scanner and camera, and then click Adjust the quality of the scanned picture to adjust the brightness or the contrast of the scanned picture.
In this scenario, the WIA application crashes.

CAUSE

This issue occurs because of an error in the WIA service.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wiaacmgr.exe6.0.6002.2249088,06417-Sep-201016:24x86
Wiadefui.dll6.0.6002.22490416,25617-Sep-201017:53x86
Wiashext.dll6.0.6002.22490443,90417-Sep-201017:53x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wiaacmgr.exe6.0.6002.2249095,23217-Sep-201016:06x64
Wiadefui.dll6.0.6002.22490461,82417-Sep-201017:24x64
Wiashext.dll6.0.6002.22490463,87217-Sep-201017:24x64
Wiaacmgr.exe6.0.6002.2249088,06417-Sep-201016:24x86
Wiadefui.dll6.0.6002.22490416,25617-Sep-201017:53x86
Wiashext.dll6.0.6002.22490443,90417-Sep-201017:53x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wiaacmgr.exe6.1.7600.1638588,57614-Jul-200901:14x86
Wiadefui.dll6.1.7600.20796416,76809-Sep-201004:28x86
Wiashext.dll6.1.7600.16385444,92814-Jul-200901:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wiaacmgr.exe6.1.7600.1638596,25614-Jul-200901:39x64
Wiadefui.dll6.1.7600.20796462,33609-Sep-201005:32x64
Wiashext.dll6.1.7600.16385464,38414-Jul-200901:41x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the WIA Scanner Devices in WIA 1.0, visit the following Microsoft website:
WIA Scanner Devices in WIA 1.0
For more information about Windows Image Acquisition (WIA), visit the following Microsoft website:
Windows Image Acquisition (WIA)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,056
Date (UTC)20-Sep-2010
Time (UTC)12:53
PlatformNot applicable

File nameX86_b41772eaadf5a12325fe2c96fa037b14_31bf3856ad364e35_6.0.6002.22490_none_96eb84405ac908b6.manifest
File versionNot applicable
File size724
Date (UTC)20-Sep-2010
Time (UTC)12:53
PlatformNot applicable

File nameX86_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.0.6002.22490_none_d1034a209bd87565.manifest
File versionNot applicable
File size24,775
Date (UTC)17-Sep-2010
Time (UTC)18:19
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_d6f0600ed0d86ebe2da8dbbcea9852bc_31bf3856ad364e35_6.0.6002.22490_none_9590bb3c686460e0.manifest
File versionNot applicable
File size1,096
Date (UTC)20-Sep-2010
Time (UTC)12:53
PlatformNot applicable

File nameAmd64_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.0.6002.22490_none_2d21e5a45435e69b.manifest
File versionNot applicable
File size24,821
Date (UTC)17-Sep-2010
Time (UTC)17:47
PlatformNot applicable

File nameUpdate.mum
File versionNot applicable
File size2,070
Date (UTC)20-Sep-2010
Time (UTC)12:53
PlatformNot applicable

File nameX86_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.0.6002.22490_none_d1034a209bd87565.manifest
File versionNot applicable
File size24,775
Date (UTC)17-Sep-2010
Time (UTC)18:19
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_d5bc41e404b00085dfd202f1867a9a12_31bf3856ad364e35_6.1.7600.20796_none_88bd36d84f76d546.manifest
File versionNot Applicable
File size724
Date (UTC)09-Sep-2010
Time (UTC)07:56
PlatformNot Applicable
File nameX86_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.1.7600.20796_none_cf4aa853ffc3f80c.manifest
File versionNot Applicable
File size11,307
Date (UTC)09-Sep-2010
Time (UTC)08:02
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_dd1196641a3078f024af973eb2512281_31bf3856ad364e35_6.1.7600.20796_none_9ae6abe7bd9e90e0.manifest
File versionNot Applicable
File size1,096
Date (UTC)09-Sep-2010
Time (UTC)07:56
PlatformNot Applicable
File nameAmd64_microsoft-windows-w..sition-uicomponents_31bf3856ad364e35_6.1.7600.20796_none_2b6943d7b8216942.manifest
File versionNot Applicable
File size11,311
Date (UTC)09-Sep-2010
Time (UTC)07:56
PlatformNot Applicable

Properties

Article ID: 2403142 - Last Review: October 29, 2010 - Revision: 4.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Web Server 2008 R2
  • Windows Vista Service Pack 2, when used with:
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate
    • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Standard
    • Windows Server 2008 Standard without Hyper-V
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 Foundation
    • Windows Web Server 2008
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2403142

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com