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The Appointment records and the Service Activity records are not displayed when you click Add Existing Activity from the activity list of a Sales Force Automation entity in Microsoft Dynamics CRM 4.0

Article ID: 2403311 - View products that this article applies to.

SYMPTOMS

When you click Add Existing Activity from the activity list of a Sales Force Automation entity in Microsoft Dynamics CRM 4.0, the Appointment records and the Service Activity records are not displayed in the lookup page. This problem occurs if the activities have the Scheduled status.

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CAUSE

This problem occurs because the default FetchXml statement that is used to retrieve the activities for the Lookupdata.aspx page does not retrieve scheduled activities.

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RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256

(http://support.microsoft.com/kb/949256/ )

Microsoft Dynamics CRM 4.0 updates and hotfixes

Note This problem was originally fixed in Update Rollup 13 for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2267499

(http://support.microsoft.com/kb/981328/ )

Update Rollup 13 for Microsoft Dynamics CRM 4.0 is available

To enable this hotfix on the computer that is running Microsoft Dynamics CRM 4.0, follow these steps:

Under the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM\
registry subkey on the Microsoft Dynamics CRM server, add the following REG_DWORD registry entry:
LookupActivityPointerScheduled
Set the value of the registry entry that you just added to 1.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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