A touch screen does not work correctly after you resume a Windows 7-based computer from sleep

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Article ID: 2405640 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a Windows 7-based computer that is connected to one or more touch screens. 
  • You put the computer into sleep or into hibernation. 
  • You resume the computer. 
In this scenario, one or more of the touch screens do not work correctly. This may include the following symptoms:

  • On a system that has two touch screens and no keyboard, touching the keyboard screen causes the mouse to move on the other screen, rather than on the keyboard screen.
  • The mouse cursor does not change from the mouse cursor to a dot cursor when you touch the screen.

WORKAROUND

To work around this issue, restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Microsoft regularly releases software updates to address specific problems. If Microsoft releases a software update to resolve this problem, this article will be updated with additional information.

Properties

Article ID: 2405640 - Last Review: February 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
kbsurveynew kbprb kbqfe KB2405640

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