The Exchange Information Store service crashes frequently during a public folder replication process on an Exchange Server 2010 public folder

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Article ID: 2423776 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a Microsoft Exchange Server 2010 server that has a public folder store installed in an Exchange organization.  
  • There are also other Exchange servers that have public folder stores installed in the same Exchange organization.
  • You configure public folder replication between the public folders.
In this scenario, the Microsoft Exchange Information Store service (Store.exe) crashes frequently. Therefore, users cannot connect to their mailboxes, and mail delivery is also affected. Additionally, the following events are logged in the System log and in the Application log:

Log Name: System
Source: Service Control Manager
Date: <date & time>
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
Computer: <computer name>
Description:
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.


Log Name: Application
Source: Application Error
Date:<date & time>
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Computer: <computer name>
Description:
Faulting application name: store.exe, version: <version number>, time stamp: <time stamp>
Faulting module name: store.exe, version: <version number>, time stamp: <time stamp>
Exception code: 0xc0000005
Fault offset: <memory address>
Faulting process id: <process ID>
Faulting application start time: <time>
Faulting application path: <drive>:\Program Files \Microsoft\Exchange Server\V14\bin\store.exe
Faulting module path: <drive>:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Report Id: <ID>

CAUSE

This issue occurs because of an incorrect logic when the the Store.exe process saves a public folder replication message.

RESOLUTION

To resolve this issue, install the following update rollup:
2425179 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2423776 - Last Review: December 14, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2423776

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