This article discusses how to troubleshoot Internet Explorer issues when you use it to access Microsoft Office 365.
How to troubleshoot basic issues
To troubleshoot basic issues that are related to Office 365, follow these guidelines:
- Make sure that Windows Internet Explorer 7 or a later version is installed on the computer, and, make sure that the computer meets system requirements.
- Make sure that you have installed all important updates on the computer.
- Make sure that the computer is running a Windows operating system that's supported by Microsoft.
- Try to use a different user ID. This helps to check whether the issue is related to the Office 365 user account.
- Try to use a different Windows or Macintosh account. This helps to check whether the issue is related to a user profile.
- Try to use a different computer. This helps to check whether the issue is related to the computer.
How to troubleshoot some common error messages
Error message 1
When you try to access a secure webpage, you receive the following error message:
Internet Explorer cannot display the webpage.
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- Close all active windows in Internet Explorer.
- Open Internet Explorer.
- On the Tools menu, click Internet Options.
- In the Internet Options dialog box, click the Advanced tab.
- Under Security in the Settings list, click to select the Use SSL 3.0 and Use TLS 1.0 check boxes.
- Click OK to close the Internet Options dialog box.
Error message 2
When you try to access a webpage, you receive the following error message:
Your security settings don't allow websites to use ActiveX controls installed on your computer. This page may not display correctly. Click here for options...
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This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We don't recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
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- Close all active windows in Internet Explorer.
- Open Internet Explorer.
- On the Tools menu, click Internet Options.
- In the Internet Options dialog box, click the Security tab.
- Under Select a zone to view or change security settings, click Trusted Sites.
- Under Security level for this zone, click Custom level.
- In the Settings list, under ActiveX controls and plug-ins, make sure that you have the following settings configured as follows:
- Under Binary and script behaviors, click Enable if it isn't already selected.
- Under Download signed ActiveX controls, click Prompt if it isn't already selected.
- Under Run ActiveX controls and plug-ins, click Enable if it isn't already selected.
- Under Script ActiveX controls marked safe for scripting*, click Enable if it isn't already selected.
- Under Miscellaneous, click Enable for the Launching applications and unsafe files setting if it isn't already selected.
- Click OK, and then click OK again to close the Internet Options dialog box.
Error message 3
When you try to download a file from a website, you receive the following error message:
Your current security settings don't allow this file to be downloaded.
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This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We don't recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
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- Close all active instances of Internet Explorer.
- Open Internet Explorer.
- On the Tools menu, click Internet Options.
- In the Internet Options dialog box, click the Security tab.
- Under Select a zone to view or change security settings, click Trusted Sites.
- Under Security level for this zone, click Custom level.
- In the Settings list, under Downloads, click Enable for the File Download setting if it isn't already selected.
- Click OK, and then click OK again to close the Internet Options dialog box.
Contents such as menus and tables aren't displayed in the Office 365 portal
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This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We don't recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Collapse this imageExpand this image
- Close all active instances of Internet Explorer.
- Open Internet Explorer.
- On the Tools menu, click Internet Options.
- In the Internet Options dialog box, click the Security tab.
- Under Select a zone to view or change security settings, click Trusted Sites.
- Under Security level for this zone, click Custom level.
- In the Settings list, under Scripting, click Enable for the Active Scripting setting if it isn't already selected.
- Click OK, and then click OK again to close the Internet Options dialog box.
Resources for troubleshooting Internet Explorer problems
For more information about how to troubleshoot Internet Explorer problems, click the following article numbers to view the articles in the Microsoft Knowledge Base:
967897
(http://support.microsoft.com/kb/967897/
)
Cannot access some websites in Internet Explorer
968089
(http://support.microsoft.com/kb/968089/
)
You cannot view a secure website in Internet Explorer
Still need help? Go to the
Office 365 Community
(http://community.office365.com/)
website.
Article ID: 2437121 - Last Review: February 27, 2013 - Revision: 36.0
Applies to
- Microsoft Office 365 for enterprises (pre-upgrade)
- Microsoft Office 365 for small businesses (pre-upgrade)
- Microsoft Office 365 for education (pre-upgrade)
- Microsoft Office 365 Enterprise preview
- Microsoft Office 365 Small Business Premium preview
- Microsoft Office 365
| o365 o365a o365e o365p o365022013 after upgrade o365062011 pre-upgrade o365m KB2437121 |
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