Lync Server 2010 Move-CsLegacyUser fails when legacy user policies have been deleted before the legacy user migration

Symptoms

The Lync Server 2010 Move-CsLegacyUser PowerShell cmdlet fails when migrating a legacy Office Communications Server enabled user into the Lync Server 2010 pool with one or all of the errors that are listed below:

Move-CsLegacyUser : All policies of type "DialPlan" are not migrated. Run the Import-CsLegacyConfiguration cmdlet to migrate all policies. For details about policies that will not be migrated, see "CN={83933C77-5884-4BF4-B8AC-123A39254142}\0ADEL:07aabf08-6701-4a36-a9a9-a778010d85fc,CN=Deleted Objects,CN=Configuration,DC=contoso,DC=com". At line:1 char:18+ Move-CsLegacyUser <<<< -Identity "jeff@contoso.com" -Target "pool01.contoso.com" + CategoryInfo : InvalidOperation: (CN=Jeff Anders...contoso,DC =com:OCSADUser) [Move-CsLegacyUser], MoveUserException+ FullyQualifiedErrorId : MoveLegacyUserError,Microsoft.Rtc.Management.AD.Cmdlets.MoveOcsLegacyUserCmdlet

Move-CsLegacyUser : All policies of type "Conference" are not migrated. Run the Import-CsLegacyConfiguration cmdlet to migrate all policies. For details about policies that will not be migrated, see "CN={1815ED7B-A539-4117-9283-E8DD27CD393E}\0ADEL:678f6d55-1f9c-4825-ba9f-05ce2aa46cb3,CN=Deleted Objects,CN=Configuration,DC=contoso,DC=com". At line:1 char:18+ Move-CsLegacyUser <<<< -Identity "jeff@contoso.com" -Target "pool01.contoso.com"+ CategoryInfo : InvalidOperation: (CN=Jeff Anders...contoso,DC =com:OCSADUser) [Move-CsLegacyUser], MoveUserException + FullyQualifiedErrorId : MoveLegacyUserError,Microsoft.Rtc.Management.AD.Cmdlets.MoveOcsLegacyUserCmdlet

Move-CsLegacyUser : All policies of type "Voice" are not migrated. Run the Import-CsLegacyConfiguration cmdlet to migrate all policies. For details about policies that will not be migrated, see "CN={8DD5A104-9069-49B9-AB68-A09FB92ECF9C}\0ADEL:5e14b3b5-cc32-4e65-a72e-592b9cfa1972,CN=Deleted Objects,CN=Configuration,DC=contoso,DC=com". At line:1 char:18 + Move-CsLegacyUser <<<< -Identity "jeff@contoso.com" -Target "pool01.contoso.com" + CategoryInfo : InvalidOperation: (CN=Jeff An=ers...contoso,DC=com:OCSADUser) [Move-CsLegacyUser], MoveUserExceptio + FullyQualifiedErrorId : MoveLegacyUserError,Microsoft.Rtc.Management.AD.Cmdlets.MoveOcsLegacyUserCmdlet

Cause

Migrating the legacy Office Communications Server configuration to the Lync Server 2010 pool uses the following three Lync Server 2010 PowerShell cmdlets:

Merge-CsLegacyTopology
Import-CsLegacyConfiguration
Move-CsLegacyUser

The Lync Server 2010 PowerShell cmdlet errors that are listed in the SYMPTOMS section of this article will occur with the scenario described below:

When the Office Communications Server user policies for Voice, DialPlan, or Conference have been deleted from Office Communications Server Forest Global and Voice properties
After using the Import-CsLegacyConfiguration Lync Server 2010 PowerShell cmdlet

The Lync Server 2010 Move-CsLegacyUser PoweShell cmdlet compares the user policy information for voice, dial plan, and conference in the legacy Office Communications Server pool (source) with the legacy policy information for voice, dial plan, and conference that has been migrated using the Import-CsLegacyConfiguration Lync Server 2010 PowerShell cmdlet into the Lync Server 2010 pool (target). If there is not matching policy information the legacy user move will fail with the errors that are described in the SYMPTOMS section of this article.

Resolution

To fix this problem, install the following cumulative update:

2514981 Description of the cumulative update for Lync Server 2010, Core Components: November 2011

Workaround

The two methods listed below will allow the successful completion of the Lync Server 2010 Move-CsLegacyUser PoweShell cmdlet:

Method 1

The Office Communications Server user policies for voice, dial plan, and conference will have to be re-created in the Office Communications Server Pool to match their imported counterparts that were migrated into the Lync Server 2010 pool by using the Import-CsLegacyConfiguration Lync Server 2010 PowerShell cmdlet.
The re-created Office Communications Server user policies for voice, dial plan, and conference will have to be re-assigned to the Office Communications Server enabled users in the legacy pool

For details on performing steps 1 and 2 listed above read the following Office Communication Server deployment information:

Office Communications Server 2007 R2 Enterprise Voice Deployment Guidehttp://technet.microsoft.com/en-us/library/dd441382(office.13).aspx

Office Communications Server 2007 Document: Enterprise Voice Planning and Deployment Guidehttp://www.microsoft.com/download/en/details.aspx?FamilyID=24e72dac-2b26-4f43-bba2-60488f2aca8d&displaylang=en
The Lync Server 2010 PowerShell cmdlet Import-CsLegacyConfiguration migration step will have to be run again
The Lync Server 2010 PowerShell cmdlet Move-CsLegacyUser can now be used to migrate the legacy Office Communications Server user into the Lync Server 2010 pool

Method 2

Use the Lync Server 2010 PowerShell cmdlet Move-CsLegacyUser as follows:

Move-CsLegacyUser –Identity “Jeff Smith” –Target “pool01.contoso.com” -ExcludeVoicePolicy -ExcludeDialPlan -ExcludeConferencingPolicy

When the legacy Office Communications Server user has been successfully migrated to the Lync Server 2010 pool use the following information to add the Lync Server 2010 voice, dial plan, and conference policies to the Lync 2010 enabled user:

Modify the Default Conferencing User Experience

http://technet.microsoft.com/en-us/library/gg429706.aspx

Enable Users for Enterprise Voice

http://technet.microsoft.com/en-us/library/gg413011.aspx