Event ID 4999 is logged when the Exchange Mail Submission Service crashes intermittently on an Exchange Server 2010 Mailbox server

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Article ID: 2447629 - View products that this article applies to.
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SYMPTOMS

The Microsoft Exchange Mail Submission Service (MSExchangeMailSubmission.exe) may crash intermittently on a Microsoft Exchange Server 2010 Mailbox server. Additionally, the following event is logged in the Application log:

Log Name: Application
Event Source: MSExchange Common
Event ID: 4999
Task Category: General
Level: Error
Description:
Watson report about to be sent for process id: <Process ID>, with parameters: E12, <Type>, <Version Number>, MSExchangeMailSubmission, M.Exchange.StoreProvider, M.M.MapiEventManager.SaveWatermarks, M.Mapi.MapiExceptionArgument, 69c9, <Version Number>.
ErrorReportingEnabled: False

When this issue occurs, mail submission is disrupted until the Exchange Mail Submission Service is restarted.

CAUSE

This issue occurs when a daily maintenance thread runs to update the watermarks of idle mailboxes. If an Exchange Server 2010 Mailbox server database has no user mailboxes or no active mailboxes, the Exchange Mail Submission Service may crash.

Note A watermark is a checkpoint that indicates the latest mailbox event that has occurred. A watermark list helps event consumers maintain a record of mailbox events that have occurred.

RESOLUTION

To resolve this issue, install the following update rollup:
2529939 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2447629 - Last Review: April 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2447629

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