You cannot call certain Conference Auto Attendant contact objects in an Office Communications Server 2007 R2 environment

Article translations Article translations
Article ID: 2448001 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

You cannot call certain Conference Auto Attendant (CAA) contact objects in a Microsoft Office Communications Server 2007 R2 environment. Additionally, a "SIP/2.0 500 Internal Server Error” error message is logged in the Communicator-uccp.log file.

Note The Communicator-uccp.log file is located under the following folder:

%USERPROFILE%\tracing

CAUSE

This issue occurs because CAA has to stop all the endpoints and restart the CAA service when a temporary network outage occurs together with a race condition. However, CAA crashes without stopping certain endpoints.

RESOLUTION

To resolve this problem, install the following update rollup:
2403680 Description of the cumulative update for Office Communications Server 2007 R2, Conferencing Attendant: November 2010

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2448001 - Last Review: November 19, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2448001

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com