Article ID: 2448002 - View products that this article applies to.
Users receive the following error message when trying to sign in to Microsoft Office Communicator 2007 R2:
Cannot sign in because the server is temporarily unavailable. If the problem persists, contact your system administrator.
If you restart the Microsoft Office Communications Server 2007 R2 front-end server, users can sign in to Office Communicator 2007 R2. However, users are kicked out moments later. This issue occurs when the front-end server is running on a computer with 4GB memory or a multiple of 4GB memory.
This issue occurs because the front-end server is considered to be overloaded on a computer with 4GB memory or a multiple of 4GB memory. This even occurs when there is little traffic on the server.
To resolve this problem, install the following cumulative update:
(http://support.microsoft.com/kb/2404547/ )Description of cumulative update for Office Communications Server 2007 R2: November, 2010
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To work around this issue, follow these steps to create two registry keys:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2448002 - Last Review: November 19, 2010 - Revision: 2.0