Article ID: 2452075 - Last Review: December 15, 2010 - Revision: 2.0

You cannot connect to mailboxes in a recovery database on a server after you install Exchange Server 2010 SP1

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SYMPTOMS

You cannot connect to mailboxes in a recovery database on a server after you install Microsoft Exchange Server 2010 Service Pack 1 (SP1) on the server. For example, you try to use a MAPI application to connect a mailbox in a recovery database to backup data or to restore data. Because of this issue, the logon to the mailbox fails together with the following error message:

MAPI_E_FAILONEPROVIDER.
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CAUSE

This issue occurs because Exchange Server 2010 SP1 prevents users from connecting to disconnected mailboxes. However, all mailboxes in a recovery database are disconnected.
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RESOLUTION

To resolve this issue, install the following update rollup:
2425179  (http://support.microsoft.com/kb/2425179/ ) Description of Update Rollup 2 for Exchange Server 2010 Service Pack 1
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about recovery databases, visit the following Microsoft website:
General information about recovery databases (http://technet.microsoft.com/en-us/library/dd876954.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
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Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2452075
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