You receive a synchronization failed email message when you synchronize your mobile device by using ActiveSync on an Exchange Server 2010 mailbox

Article translations Article translations
Article ID: 2457304 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

You synchronize your mobile device on a Microsoft Exchange Server 2010 mailbox by using ActiveSync. In this situation, you may receive an email message on your mobile device that contains the following error message:

From: Microsoft Exchange on Behalf of <user>
Sent: <date>
To: <other user>
Subject: Synchronization with your <ActiveSync device> failed for 1 items.
Synchronization with your <ActiveSync device> failed for 1 items.
Microsoft Exchange was unable to send the following items to your mobile device. These items have not been deleted. You should be able to access them using either Outlook or Outlook Web Access.
Item Folder: Inbox
Item Type: IPM.Schedule.Meeting.Resp.Pos
Item Created: <date>
Item Subject: <subject>

Note You still receive the same email message even if the synchronization is successful.

RESOLUTION

To resolve this issue, install the following update rollup:
2529939 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

When this issue occurs, the following exception information is logged in the ActiveSync log:
SyncCommand_GenerateResponsesXmlNode_AddChange_Exception : 
Microsoft.Exchange.Data.Storage.PropertyErrorException: Property: [{00062008-0000-0000-c000-000000000046}:0x8501] ReminderMinutesBeforeStartInternal, PropertyErrorCode: NotFound, PropertyErrorDescription: .
  at Microsoft.Exchange.Data.Storage.PropertyBag.ThrowIfPropertyError(StorePropertyDefinition propertyDefinition, Object propertyValue)
  at Microsoft.Exchange.Data.Storage.StoreObject.GetProperty(PropertyDefinition propertyDefinition)
  at Microsoft.Exchange.Data.Storage.MeetingMessage.get_Item(PropertyDefinition propertyDefinition)
  at Microsoft.Exchange.AirSync.SchemaConverter.XSO.XsoMeetingRequestProperty.get_NestedData()
  at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncMeetingRequestProperty.InternalCopyFrom(IProperty srcProperty)
  at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncProperty.CopyFrom(IProperty srcProperty)
  at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncDataObject.CopyFrom(IProperty srcRootProperty)
  at Microsoft.Exchange.AirSync.SyncCollection.ConvertServerToClientObject(ISyncItem syncItem, XmlNode airSyncParentNode, SyncOperation changeObject, GlobalInfo globalInfo)
  at Microsoft.Exchange.AirSync.SyncCollection.<>c__DisplayClassd.b__4(SyncOperation changeObject)

Properties

Article ID: 2457304 - Last Review: April 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2457304

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com