Article ID: 2466273 - View products that this article applies to.
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Summary

This article describes the Microsoft Office PowerPoint 2010 issue that is fixed in the hotfix package that is dated December 14, 2010.

INTRODUCTION

Issue that this hotfix package fixes

  • When you print a Microsoft Office PowerPoint 2010 presentation by selecting Pure Black and White in the print settings, the printer prints a grayscale result.

    Note This issue does not occur in Microsoft XPS Document Writer.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me

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To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8, Windows 7, Windows Server 2012 or Windows Server 2008 R2
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Fix this problem
Microsoft Fix it 20113
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For Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003
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Fix this problem
Microsoft Fix it 51000
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Notes
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  • After you run this Fix it solution, you must restart PowerPoint 2010 for this solution to take effect. 
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
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Let me fix it myself

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After you install the hotfix package, follow these steps to enable the hotfix:

Note You have to restart PowerPoint 2010 after you set the registry key.
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\PowerPoint
    *To enable this fix for PowerPoint 2013, navigate to the following subkey

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\PowerPoint

    No hotfix is necessary to enable this fix for PowerPoint 2013.
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type IgnoreDevModeColor, and then press ENTER.
  5. In the Details pane, right-click IgnoreDevModeColor, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.
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File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

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File nameFile versionFile sizeDateTimePlatform
Powerpoint2010-kb2466273-fullfile-x86-glb.exe14.0.5130.500018,548,40020-Nov-201000:50x86

Microsoft Windows Installer .msp file information

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File nameFile versionFile sizeDateTimePlatform
Powerpoint-x-none.mspNot Applicable54,641,15219-Nov-201013:14Not Applicable

Powerpoint-x-none.msp information

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File nameFile versionFile sizeDateTimePlatform
Ppcore.dll14.0.5130.50009,696,61618-Nov-201013:41x86
Pptico.exe14.0.5120.50003,792,73620-Jul-201009:16x86

x64

Download information

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File nameFile versionFile sizeDateTimePlatform
Powerpoint2010-kb2466273-fullfile-x64-glb.exe14.0.5130.500017,947,80020-Nov-201001:00x86

Microsoft Windows Installer .msp file information

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File nameFile versionFile sizeDateTimePlatform
Powerpoint-x-none.mspNot Applicable48,312,32019-Nov-201013:19Not Applicable

Powerpoint-x-none.msp information

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File nameFile versionFile sizeDateTimePlatform
Ppcore.dll14.0.5130.500015,597,92818-Nov-201013:44x64
Pptico.exe14.0.5120.50003,792,73620-Jul-201009:15x86

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2466273 - Last Review: August 6, 2013 - Revision: 5.0
Applies to
  • Microsoft PowerPoint 2010
  • Microsoft PowerPoint 2013
Keywords: 
kbqfe kbautohotfix kbhotfixserver kbhotfixrollup kbexpertiseinter kbsurveynew kbfixme kbmsifixme KB2466273

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