Article ID: 2466753 - View products that this article applies to.
When you perform a clean installation of Windows 7 or of Windows Server 2008 R2, you may receive the following error message during the device-detection phase of setup:
This error can occur when you try to install Windows 7 or Windows Server 2008 R2 on a system if the following situation is true on your PC:
Windows Setup could not configure Windows on this computer’s hardware.
How do I know if I have this issue?To determine whether your system is affected by this issue, follow these steps:
This error occurs because of an issue with the Intel storage controller driver that's included in the released versions of Windows 7 and of Windows Server 2008 R2. This issue is resolved in Windows 7 SP1 and in Windows Server 2008 R2 SP1.
To help resolve this issue and install Windows 7 or Windows Server 2008 R2 on your computer, follow these steps. Method 1 is the easiest and preferred method. If you cannot complete method 1, try method 2.
Method 1: Download the appropriate drivers for your hard disk driveDownload and install the latest drivers for your Windows 7-based or Windows Server 2008 R2-based computer. To do this by using another computer, visit the following Intel website and download the appropriate drivers for your hard disk drive (either 32-bit or 64-bit) to a flash drive. Or, burn the drivers onto a CD or DVD. The flash drive or the disc will then be used during setup of Windows 7 or of Windows Server 2008 R2.
Method 2: Change the BIOS hard disk drive setting to AHCI or IDEWarning This procedure may involve changing your hard disk drive settings in the BIOS. Incorrect changes to the BIOS of your computer can result in serious problems. Microsoft cannot guarantee that problems that result from changes to the BIOS can be resolved. Change the BIOS settings at your own risk. Incorrect or corrupted BIOS settings can cause startup problems or shutdown problems.
You can change the hard disk drive setting in the BIOS to AHCI or to IDE if the hard disk drive setting is currently set to a RAID configuration. If you set the hard disk drive to AHCI or to IDE, you do not have to install the driver that you obtained in method 1.
Microsoft cannot provide specific instructions for how to change the BIOS settings because they are specific to your computer. For information about the correct BIOS settings for your computer and how to check and change these settings, see your computer documentation, or contact the manufacturer of your computer.
For more information about Windows 7 and Windows Server 2008 R2 compatibility with Advanced Format disks, click the following article number to view the article in the Microsoft Knowledge Base:
982018Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/982018/ )An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Format Disks is available
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 2466753 - Last Review: January 20, 2012 - Revision: 3.0
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