Symptoms
Consider the following scenario:
-
You install Microsoft Customer Care Framework (CCF) 2009 on a computer.
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You call the Microsoft.Ccf.Csr.WebSerices.ContactCenter/NonHostedApplication::GetNonHostedApplications method to retrieve the list of the non-hosted applications that are defined in CCF 2009.
In this scenario, the GetNonHostedApplications method returns truncated results.
Note This issue also occurs in CCF 2008. However, the hotfix package for CCF 2008 is currently not available.
Cause
This issue occurs because the results that are returned by the GetNonHostedApplications method exceed 2033 characters.
When the GetNonHostedApplications method uses the following query to retrieve the application list from the CCFInfrastructure database, the Raw command returns data in blobs of 2033 characters:
Select * from NonHostedApplications for xml raw
However, the GetNonHostedApplications method discards anything past the first line of 2033 characters. Therefore, the results are truncated.
Resolution
Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Microsoft Customer Care Framework (CCF) 2009 Service Pack 1 (SP1) installed.
Restart requirement
You do not have to restart the computer after you apply this hotfix if the affected files are not being used.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Microsoft.ccf.csr.webservices.providers.dll |
4.1.10326.1 |
210,832 |
23-Nov-2010 |
16:13 |
x86 |
Workaround
To work around this issue, call the GetShortDetails method in an AdminConsole\NonHostedAppWS web service.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
