A NRN is sent to the sender when you move an email message to a personal folder file in an Exchange Server 2010 SP1 or a later version environment

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Article ID: 2471964 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You receive an email message in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) or a later version environment.
  • The sender requests a read receipt.
  • You move this email message to a personal folder file (.pst) or you move the message to another folder in the mailbox.
In this scenario, the following Non-Read Notification (NRN) is sent unexpectedly to the sender:

From:  <Sender>
Sent:  <Date, Time>
To:  <Receiver> 
Subject: Not read:  <Subject> 
Your message was deleted without being read on <date, time>.

CAUSE

This issue occurs because a flag that causes the NRN is set incorrectly when you move the email message to a personal folder file.

RESOLUTION

To resolve this issue, install the following update rollup:
2579150 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2471964 - Last Review: July 28, 2011 - Revision: 8.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbhotfixrollup kbsurveynew kbexpertiseinter KB2471964

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